Valencia Alston
Indianapolis,IN
Summary
Courteous Customer Service Representative that is constantly developing innovative ways to exceed customer expectations. Establishes success by listening to customer needs, following company policies, and working to find a resolution that benefits the company and the customer. Uses every customer interaction as an opportunity to improve professionally
Overview
14
14
years of professional experience
Work History
Barista Trainee
Embassy Suites
Anchorage, AK
03.2012 - 06.2014
- Prepared high-quality beverages following established recipes and standards.
- Operated espresso machines and various coffee equipment proficiently.
- Assisted customers with menu selections and provided recommendations for beverages.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Collaborated with team members to streamline order processing during peak hours.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Monitored inventory levels and communicated supply needs to management promptly.
Cashier
Popeye's Restaurants
Anchorage, AK
05.2012 - 06.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions efficiently, enhancing overall transaction speed and customer satisfaction.
- Provided exceptional service, enhancing customer satisfaction and loyalty.
- Resolved customer inquiries and issues promptly, ensuring positive experiences.
- Greeted customers upon entry, fostering a welcoming atmosphere and promptly addressing their needs.
- Maintained accurate cash drawer balances during shifts.
- Implemented strategies to reduce wait times during peak hours.
- Assisted in training new cashiers on operational procedures.
Cake Decorator
Sams Club
Indianapolis, IN
08.2014 - 11.2016
- Designed and decorated custom cakes for various occasions, ensuring customer satisfaction and artistic quality.
- Developed creative designs based on customer requests, tailoring each cake to unique specifications and preferences.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Collaborated with team members to streamline cake decorating processes, enhancing workflow efficiency.
- Trained new staff on cake decoration techniques and best practices, fostering skill development within the team.
- Maintained inventory of decoration supplies, minimizing waste and ensuring availability of materials for production.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Machine Operator
Conagra Foods Inc.
Indianapolis, IN
09.2016 - 08.2019
- Dismantled machinery to remove and replace worn components, ensuring machines operated within optimal tolerances.
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Maintained detailed production records and identified hold-ups to enhance workflow efficiency.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Conducted training for new operators on equipment usage and safety protocols to ensure adherence to production standards.
Call Center Representative
Guitar Center Inc.
Indianapolis, IN
08.2015 - 12.2016
- Assisted 28 customers over 7 hours by answering questions, responding to inquiries, and handling telephone requests, enhancing customer satisfaction.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Maintained accurate customer account data through manual forms processing and digital updates, ensuring data integrity.
- Conferred with customers to resolve product or service concerns, addressing issues to enhance customer loyalty and retention.
Inside Lawn and Garden Associate
Lowes
Indianapolis, IN
12.2016 - 05.2017
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
- Helped customers choose optimal trees, shrubs and flowers based on current needs.
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Reset garden center to incorporate popular new seasonal plants for customers.
Cake Decorator
Meijer
Indianapolis, IN
03.2019 - Current
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task.
- Handled phone calls regarding inquiries, canceled orders and ordering conflicts.
- Precisely arranged display cases throughout workday to highlight finished products.
- Accurately packaged and priced each product according to Meijer's pricing procedures.
- Worked with customers to define cake vision based on color, theme, size and price.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Head Teacher
PRIDE Academy
Indianapolis, IN
08.2019 - 09.2023
- Led curriculum development initiatives to enhance student learning outcomes and engagement.
- Implemented data-driven strategies for assessing student performance and tailoring instructional methods.
- Mentored teaching staff, fostering professional growth and collaborative teaching practices.
- Coordinated comprehensive training programs to support new educators in classroom management techniques.
- Oversaw implementation of school-wide policies, ensuring compliance with educational standards and regulations.
- Analyzed academic trends to inform strategic planning and drive program improvements across the academy.
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Customized educational materials based on individual student needs to ensure inclusive learning experiences for all.
Material Handler
Gxo Logistics
Indianapolis, IN
09.2023 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within the warehouse.
- Conducted inventory counts, ensuring accuracy in stock levels and minimizing discrepancies.
- Collaborated with team members to optimize workflow and enhance productivity throughout shipping processes.
- Maintained cleanliness and organization of work areas, adhering to safety protocols at all times.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Attached identifying tags to containers to mark with identifying shipping information.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK05-2011
Skills
- Food Production
- Baking Machinery
- Attention to detail
- Workplace cleanliness
- Teamwork and collaboration
- Loading and unloading
- Heavy lifting
- Equipment safety
- Employee training
- Production focus
- Data Entry
- Adaptive and creative
- Positive attitude
Timeline
Material Handler
Gxo Logistics
09.2023 - Current
Head Teacher
PRIDE Academy
08.2019 - 09.2023
Cake Decorator
Meijer
03.2019 - Current
Inside Lawn and Garden Associate
Lowes
12.2016 - 05.2017
Machine Operator
Conagra Foods Inc.
09.2016 - 08.2019
Call Center Representative
Guitar Center Inc.
08.2015 - 12.2016
Cake Decorator
Sams Club
08.2014 - 11.2016
Cashier
Popeye's Restaurants
05.2012 - 06.2014
Barista Trainee
Embassy Suites
03.2012 - 06.2014
High School Diploma -
East Anchorage High School