Valencia Bennett
Smithville,MS
Work Preference
Summary
Seasoned healthcare professional seeking to acquire a Medical Assistant position in a progressive organization where I can use my skills and previous experience to provide outstanding patient service in the front or back office.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Murphy USA
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Lead
Walmart
11.2015 - Current
- Carried out investigation on challenges faced by customers and gave appropriate solutions to the challenges. Conducted recruitment and training for new workers.
- Collected information on agents and other staff performance from customers to make judgment on their performance. Authorized refund to customers when needed. Worked with other departments in ensuring that all customer related issues were attended to.
Medical Assistant
Atlanta Women’s Healthcare
09.2014 - 08.2017
- Assisted in LEEP, Colposcopy and PAP examination and procedures. Called in refills upon physician’s request. Checked in patients. Administered injections and vaccinations, and performed blood draws. Took patients vital signs and completed other lab work such as urinalysis, rapid strep and STD testing. . Called patients with test results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant / Externship
Chattahoochee Gynecology, P.C.
07.2014 - 09.2014
- Completed 240 hours of hands on training as a MA in specialty setting. Took vital signs, performed phlebotomy, injections, assisted in LEEP procedures and colposcopy, assisted in daily office procedures such as prep for PAP test wet and dry procedures. Also responsible for front and back office duties, check patients in and out, and answering phones, scheduling appointments, and verifying insurance as needed, and calling in prescriptions as needed.
Assistant Manager
Walmart
03.2006 - 08.2013
- Responsible for the supervision of the store, human resources development, recruiting, evaluating and disciplining staff. Coordinated training and development of staff. Tracked daily cash report and processed payroll forms and records. Handled cash management duties. Resolved escalated issues of customer service. Ensured proper storage of merchandise and proper arrangement of the store in a neatly way. Supervised the security of the store and proper processing of money. Safeguard that the regulatory procedures and company policies were complied with.
Education
Diploma - Medical Assistant
Altierus Career College
Norcross, GAAssociate of Science Degree - Business & Medical Office Administration
Gwinnett College
Lawrenceville, GASkills
- Appointment Scheduling
- EKG
- HIPAA Certified
- Phone Etiquette
- Medication Administration
- ICD10 / CPT Coding
- CPR Certified
- Venipuncture
- MS Office Suites
- Charting
- Bandaging Techniques
- Suture Removal
- Injections
- Phlebotomy
- Posting Charges
- EMR / Claims Gear
- Patient Check In / Out
- Medical Billing
- OSHA Certified
- Infection Control
- Lab Testing
- Insurance Verification
- Medical Records Management
- Triage / Vital Signs
- Filling / Data Entry
- PAP Smear Tray Set Up
- Specimen Collection
- CMS1500
- Co-Pay Collection
- Autoclave Sterilization
- Patient care
- Medical office experience
- Anatomy knowledge
- Clerical experience
- Medical scheduling
- Medical coding
- Medical terminology
- ICD coding
- Customer service
- Analysis skills
- Typing
- Windows
- Cash handling
- HIPAA
- Vital signs
- Specimen collection / processing
- ICD-10
- EMR systems
- Medical records
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Supply ordering
- Policies and procedures
- Staff management
- Staff supervision
- Employee scheduling
- Opening and closing procedures
- Documentation and reporting
- Strategic thinker
- Team development
- Bank deposit procedures
- Bank and safe deposits
- Performance reviews
- Flexible schedule
- Employee terminations
- Verbal and written communication
- Team building
- Customer feedback analysis
- Root-cause analysis
- Hourly shift management
- Process improvements
Certification
- CPR Certification
- Certified Medical Assistant
- CCMA Certification
Timeline
Store Manager
Murphy USA
07.2024 - Current
Team Lead
Walmart
11.2015 - Current
Medical Assistant
Atlanta Women’s Healthcare
09.2014 - 08.2017
Medical Assistant / Externship
Chattahoochee Gynecology, P.C.
07.2014 - 09.2014
Assistant Manager
Walmart
03.2006 - 08.2013
Associate of Science Degree - Business & Medical Office Administration
Gwinnett College
Diploma - Medical Assistant
Altierus Career College