Summary
Overview
Work History
Education
Skills
Timeline
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Valencia Butler

Manager
Wichita,KS

Summary

Goal-oriented and strong Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 24 years of extensive leadership experience in Customer Service industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

30
30
years of professional experience

Work History

Team Manager

ADT
Wichita, KS
11.1999 - 11.2023
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

MCI

Sales Representative
05.1995 - 10.1999
  • Identified customer needs to communicate and offer additional products and services to enhance experiences.
  • Established strong customer and community relationships to help develop additional leads and referrals taking inbounds calls
  • Used creative sales techniques to find and develop relationships with residential and Commerical prospects.
  • Analyzed customer needs to provide customized solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

High School Diploma -

Cowley County Community School
Wichita, KS

Skills

  • Dependable
  • Customer Relations
  • Microsoft PowerPoint
  • Active Listening
  • Customer Service
  • Technical Support
  • Lead Generation
  • Customer Relationship Management
  • Time Management
  • Sales Expertise

Timeline

Team Manager

ADT
11.1999 - 11.2023

MCI

Sales Representative
05.1995 - 10.1999

High School Diploma -

Cowley County Community School

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Valencia Butler Manager