Valencia Chavez
North Kansas City,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Skye's
Kansas City, MO
12.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant 30-45 flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Maximus
Kansas City, MO
05.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Retention Representative
Full Potential Solutions
Kansas City , MO
02.2018 - 05.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Worked with multiple screens and programs to resolve customer issues.
Customer Advocate Specialist
USA 800
Kansas City, MO
09.2016 - 02.2018
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Accessed multiple databases to investigate customer questions and concerns.
- Contacted outside providers on behalf of customers to help solve problems
Education
High School Diploma -
North Kansas City High School
Kansas City, MO05.2017
Skills
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Order and Refund Processing
- Report preparation
- Creative problem solving
Timeline
Customer Service Representative
Skye's
12.2020 - 01.2022
Customer Service Representative
Maximus
05.2019 - 12.2020
Retention Representative
Full Potential Solutions
02.2018 - 05.2019
Customer Advocate Specialist
USA 800
09.2016 - 02.2018
High School Diploma -
North Kansas City High School
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