Valencia Duke
Washington
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Special Police Officer
Sec Tek
06.2024 - 03.2025
- Assisted in the training of new Special Police Officers, sharing knowledge and expertise to support their professional development.
- Managed traffic flow during incidents or emergencies, directing drivers safely around affected areas while minimizing congestion.
- Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
- Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
Receptionist
The Barrera Law Firm
02.2022 - 06.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Last Stop
Assistant Manager
11.2023 - 04.2024
- Open/Closed store.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted sales associates with sales-processing tasks to meet daily sales goals.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product selection, sizing and styling.
Leasing Agent
Greystar Property Management
02.2021 - 02.2022
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Developed marketing strategies to attract new tenants.
- Managed multiple projects simultaneously while meeting deadlines.
- Conducted background checks on applicants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Call Center Agent
Delta Air Lines, Inc
05.2019 - 02.2021
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Followed up with customers regarding their satisfaction with product or service received.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD05.2019
Skills
- Clerical Support
- Data Entry
- Office Management
- Project Coordination
- Scheduling
- Information Protection
- Documentation and Reporting
- Meeting Preparation
- Inventory Management
- Payment Processing
Languages
English
Full Professional
Timeline
Special Police Officer
Sec Tek
06.2024 - 03.2025
Last Stop
Assistant Manager
11.2023 - 04.2024
Receptionist
The Barrera Law Firm
02.2022 - 06.2023
Leasing Agent
Greystar Property Management
02.2021 - 02.2022
Call Center Agent
Delta Air Lines, Inc
05.2019 - 02.2021
High School Diploma -
Largo High School
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