Valencia Gilead-George
Atlanta,GA
Summary
Dynamic professional with a strong background in healthcare and data analysis. Recognized for improving performance metrics and fostering teamwork, driving better outcomes in fast-paced environments. Experienced in ensuring safe and efficient sterilization of medical instruments and equipment. Skilled in decontamination, sterilization, and inventory management, with strong focus on maintaining high standards of hygiene and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern
Concentra Urgent Care & Occupational Medicine
01.2025 - Current
- Verified and maintained proper documents and records for sterilization.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
Patient Specialist
Concentra Urgent Care & Occupational Medicine
08.2022 - Current
- Maintained a clean and organized work environment to promote efficiency as well as infection control measures.
- Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
- Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
- Evaluated performance metrics regularly to identify areas for improvement and implement necessary changes to drive better patient outcomes.
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
Assistant General Manager
Cookout Restaurant
12.2020 - 05.2022
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Data Analyst Supervisor
Amazon
06.2019 - 12.2020
- Reduced operational costs by identifying inefficiencies through detailed data analysis and recommending targeted improvements.
- Perform data accuracy by order validation, cycle counts, audits, research, and additional duties as assigned, including aiding with the operations team by maintaining IT inventory, coordinating receive, induct, and audits of assets assigned to the IT department, and maintaining general standardized housekeeping of all warehouse areas.
Health Insurance Consultant
11.2017 - 05.2019
- Managed a high volume caseload while maintaining exceptional attention to detail and responsiveness to client inquiries throughout the consultation process.
- Increased client retention through proactive outreach, addressing concerns and offering policy adjustments as needed.
- Educated clients on preventative care measures, fostering healthier lifestyles that ultimately reduced claim costs for insurers and policyholders alike.
- Developed tailored health insurance plans to meet individualized client needs.
Education
Certification Diploma - Sterile Processing And Distribution Technician
Penn Foster College
Scottsdale, AZ05-2025
Skills
- Instrument decontamination
- Surgical instrument knowledge
- Safety protocols
- Instrument sterilization
- Organizational skills
- Customer relationship management (CRM)
- Medical terminology
- Data entry proficiency
- 50 WPM typing speed
- Problem-solving abilities
- Supply management
- Training and development skill
Websites
Certification
Certified Sterile Processing & Distribution Technician (CSPDT) 05/2025
BLS Certification 10/2024
DOT Drug Screen Collector Certification 05/2023
Breath Alcohol Technician Certification 05/2023
Medication Technician/ Medication Aide Certification 3/2024
Google Project Management Certification 07/2023
Certified Life Coach 08/2020
Timeline
Intern
Concentra Urgent Care & Occupational Medicine
01.2025 - Current
Patient Specialist
Concentra Urgent Care & Occupational Medicine
08.2022 - Current
Assistant General Manager
Cookout Restaurant
12.2020 - 05.2022
Data Analyst Supervisor
Amazon
06.2019 - 12.2020
Health Insurance Consultant
11.2017 - 05.2019
Certification Diploma - Sterile Processing And Distribution Technician
Penn Foster College
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