Valencia Gray

I engage in regular communication with customers on a daily basis and diligently monitor crucial dates in order to
gather pertinent information within specified deadlines.

• As a member of the PDC Pre-Processing Department Staff, I meticulously handle Home and Business Applications by carefully ensuring all needed information is received to enter their personal home or business application into our DLAP system, thereby enhancing the likelihood of the applicant's application being reviewed by a Loan Officer.
• As a result, successfully resolved a substantial number of 2.0 cases utilizing the Dynamics 365 platform. I have
  diligently reviewed numerous files when additional documents are received via DLAP and Dynamics 365, ensuring their appropriate placement within the Salesforce.
• I have undergone training and gained a comprehensive understanding of Manual Summary Declines. Consequently, I have processed numerous Manual Summary Declines, thereby enabling applicants to progress to FEMA.
• By apprising applicants of the possibility of Re-evaluations, which could enhance their eligibility for the SBA loan, I have augmented the likelihood of their applications being approved.
• Throughout this process, I have provided assistance to multiple applicants by ensuring that they possess the requisite qualifications and imparting my knowledge of adding co-applicants to enhance their chances of success in obtaining assistance.
• Been responsible for evaluating significant documents submitted by applicants for their Disaster Assistance Loans, including the mandatory 4506C form. By obtaining and examining this form, I am able to request applicant tax transcripts from the IRS. This is needed to verify the applicant's ability to finance a loan; thorough examination of their complete Federal Income Tax Returns. This evaluation process enables me to make informed decisions
  regarding the acceptance or rejection of these forms. Through the examination of the Federal Income Tax Returns of both individuals and businesses, I am also able to ascertain the existence of any associated entities.
• As a member of the Production Support Team (PST), my primary responsibility is to diligently monitor the PST inbox for any critical information that requires recording, saving, and routing to the appropriate destinations, monitoring the department staff workload and assigning work as needed.
• On a daily basis, I ensure that I complete my PST tasks
  with utmost diligence, which include keeping track of attendance, checking for emails pertaining to late arrivals, call-outs, early departures, or any last-minute changes to co-workers' schedules. Additionally, I meticulously verify the PPD timesheets; entering the time data received daily from department teleworkers' sign-in/out emails.
• That information is then reviewed by the management team and I forward them to the Pre-Processing and Disbursement Center Timekeepers who I communicate with daily.
• Furthermore, I provide valuable assistance in assigning work via Dynamics and Word Utility, such as applications, regular cases, Puerto Rico and Guam cases, problem resolution cases, mail association and field operation center transmittals, and reports, to my esteemed colleagues.
• Diligently adhere to all filing requirements by utilizing various web-based processing and reporting systems, such as our department's Disaster Loan Assistance Portal (DLAP), Dynamics 365, and Salesforce systems.
  
• Conducted a comprehensive search for any potential omissions in the prerequisites prior to initiating contact
  with applicants. This is achieved through effective communication and collaboration with both internal and external departments or agencies, as we work collectively towards accomplishing our daily objectives.
• Engage with customers and Loan Officers from various departments, utilizing email and telephone channels, to address inquiries pertaining to accurate filing requisites and to provide clarification on personal details required for applications.
• Furnished numerous applicants with precise and comprehensive advisory emails, aiding them in
  comprehending and resolving any outstanding matters impeding their progress in the application procedure,
  particularly when encountering difficulties in locating specific filing prerequisites.
• Assisted applicants who were in dire need of guidance, resulting in the expeditious processing of hundreds of applications.
• Adhered to comprehensive instructions issued by Management, Team Leads, and Point of Contacts in
  order to effectively accomplish daily paperwork and computer data entry tasks.
• Escalated concerns to the appropriate management level and, when deemed necessary, enhance work procedures to facilitate positive and
  constructive transformations.

• Conducted an audit of timekeeping records and resolved any discrepancies with employees.
• Additionally, I arranged and coordinated individual meetings with employees to address any inquiries related to time and attendance.
• During these meetings, I imparted valuable insights to employees on how to enhance and accurately manage their work hours in Kronos WebTA and Microsoft Teams.
• Documented the details of newly hired employees, transfers, terminations, and modifications in job
  classifications in order to uphold the integrity of crucial files.
• Meticulously conducted calculations
  pertaining to overtime, vacation, and sick hours to ensure the provision of precise data to the attendance processing
  database.
• Proficiently uploaded time records into various platforms such as Kronos WebTA, Daily Sign
  In Sheets, and Personal Excel spreadsheets, making necessary adjustments to establish an accurate database for payroll processing functions.
• Consequently, I meticulously scrutinized time records for a substantial workforce of over 350 employees to validate the accuracy of the information received.
• Endeavored to enhance daily operations, communication with management, encompassing
  recordkeeping, and data entry to augment efficiency.
• I promptly and proficiently addressed employee inquiries and information requests.
• Verified accumulated hours against designated hours for leave entitlement.

• Consistently adhered to protocols for both personal and team safety, ensuring strict compliance with company safety policies
• Additionally, I promptly reported any violations to the management
• Moreover, I successfully collaborated with colleagues on various initiatives aimed at attaining tangible enhancements in product quality and workflow
• Performed the task of inputting data and uploading personnel records in order to finalize promotions and transfer packages
• Additionally, I conducted a thorough examination of work orders to ensure their alignment with merchandise information
• Furthermore, I assessed merchandise for any abnormalities, defects, or impairments before proceeding with the packaging process
• Moreover, I skillfully operated pallet jacks, forklifts, and other substantial machinery to facilitate the transportation of merchandise within the premises
• I have chosen packaging materials based on the size, quantity, and fragility of the package contents
• Furthermore, I have segregated and processed incoming stock and materials to prepare them for storage or shipment
• Upon receiving new orders, I have reviewed them and located the requested merchandise
• Promptly initiated processing and selected and filled orders from stock to fulfill customer requirements
• Trained new employees to apply strategies and best practices in the fulfillment process, which increased chances for new and established employees to get promoted to higher positions such as Process Assistant (PA) in the Amazon warehouse
• Worked as a Learning Ambassador which led to a nice change of pace from the more common path roles such as stower or packer which can be monotonous
• Assisted managers in the development and implementation of novel processes and procedures aimed at enhancing the fulfillment process
• Liaised with other departments to facilitate fulfillment activities and resolve any issues that arose
• I derived satisfaction from catering to the learning needs of students and offering personalized guidance to foster academic goal attainment within the Amazon fulfillment center
• Consequently, I facilitated student interaction during group work sessions through guided conversation and monitored their progress, adapting instructional strategies to optimize efficiency in meeting their specific needs.

• Helped large volumes of customers every day with a positive attitude and focused on customer satisfaction to increase the rating by 2.5% daily
• Responded to customer calls to answer questions about products and services that were available for purchase through Spectrum
• Exhibited a keen sense of meticulousness, adeptness in organization, and proficiency in managing multiple tasks and projects concurrently
• Furthermore, I conducted an assessment of customer information to investigate concerns, devise viable solutions, and uphold superior service on a daily basis
• Recorded particulars of customer interactions in the sales system to monitor requests, document issues, and log provided solutions, while also updating account information to ensure the accuracy of customer records
• Actively engaged in team meetings and training sessions to remain well-informed regarding product updates and changes
• Ensured prompt processing of customer service orders in order to enhance customer satisfaction
• Furthermore, I effectively addressed customer concerns and diligently identified the underlying causes of issues, thereby resolving product or service complaints.

• Exhibited proficiency in effectively leading, managing, and cultivating small teams of personnel
• Provided guidance and development to associates across various departments, resulting in a noteworthy 11% increase in productivity
• Additionally, I have consistently fostered strong rapport with store associates and consistently delivered exceptional customer service to both internal and external clients
• Furthermore, my exceptional communication skills and remarkable aptitude for building relationships have served as a catalyst for motivating individuals and establishing a harmonious work environment
• Ensured that customers were provided with exceptional service and were able to conveniently locate the merchandise they required
• I consistently maintained a composed disposition and adeptly handled challenges in demanding and stressful circumstances
• Additionally, I assisted customers in locating products and efficiently utilized store systems to verify the availability of merchandise at rival establishments
• Arranged racks and shelves in a manner that upheld the aesthetic appeal of the store, effectively capturing the attention of customers and effectively showcasing specific merchandise across various departments such as Paint, Flooring, Hardware, and Appliances
• Additionally, I contributed valuable insights and recommendations to the merchandising decisions made for the Store, ultimately leading to a notable increase in sales for select outdoor products
• Furthermore, I actively promoted a secure working and shopping environment by diligently adhering to all safety policies and standards.

• I exhibited a commendable level of integrity and adhered to all company policies, promptly reporting any violations to the leadership team
• I actively fostered a positive and productive work atmosphere by consistently treating all Gap Brand employees and customers with utmost respect
• Additionally, I undertook the responsibility of training, coaching, and mentoring new sales associates to ensure optimal performance and a comprehensive understanding of the Gap Brand and its merchandise
• Ensured adherence to store standards in order to enhance the shopping experience for customers, by upholding the store's visual guidelines through the arrangement of window and interior displays in accordance with merchandising protocols
• Addressed customer inquiries pertaining to products and services, assisted in locating merchandise, and actively promoted key items
• Moreover, I adeptly and proactively resolved customer issues, effectively managing a high volume of over 220 customers within a bustling retail setting
• Successfully executed floor replenishment and transportation tasks as required to ensure customer satisfaction and availability of various sizes
• Achieved or surpassed sales targets to contribute to the expansion of the company
• Consequently, I played a pivotal role in augmenting sales and maximizing profits by implementing proactive management strategies that enhanced the overall sales performance.