Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valencia Harvey-Meltom

Decatur,MI

Summary

Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

30
30
years of professional experience

Work History

Ecommerce Fulfillment Specialist

DHL Supply Chain
08.2022 - Current
  • Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Picked and packed order items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Assisted in training new hires on company procedures, promoting consistent performance standards across the department.

Customer Service Representative

Liveops
12.2014 - 07.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Research and Resolution Specialist

Office Depot Inc
03.1994 - 06.2014
  • Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
  • Researched and analyzed individual parties' positions to understand dispute background.
  • Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
  • Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Contributed to a positive team culture by offering support and encouragement to peers, fostering a collaborative and high-performing work environment.
  • Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
  • Crossed-trained and acted as back up to Customer Service, Data Entry and Special Order teams as

Education

High School Diploma -

Redan High School
Stone Mountain, GA
05.1989

Skills

  • Merchandise Stocking
  • Quality Control
  • Stocking and Replenishing
  • Order Filling
  • Goal Setting and Prioritization
  • Conflict Mediation
  • Call center experience
  • Customer Relationship Management (CRM)
  • Spreadsheets
  • Order and Refund Processing
  • Employee Coaching
  • Call Metrics
  • De-Escalation Techniques
  • Product and service knowledge
  • Data Entry

Timeline

Ecommerce Fulfillment Specialist

DHL Supply Chain
08.2022 - Current

Customer Service Representative

Liveops
12.2014 - 07.2022

Customer Research and Resolution Specialist

Office Depot Inc
03.1994 - 06.2014

High School Diploma -

Redan High School

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Valencia Harvey-Meltom