Valencia Heard
Union City,GA
Summary
Results-driven Detail Project Specialist with a strong work ethic from ABM Janitorial Services, recognized for enhancing operational efficiency and customer satisfaction. Skilled in quality inspections and problem-solving, I excel in maintaining high standards while meeting tight deadlines. My attention to detail and effective communication foster teamwork and ensure exceptional service delivery.
Overview
2026
2026
years of professional experience
Work History
Paint Inspector
Yamaha Motor Co
- Conducted visual inspections to assess paint quality and application consistency.
- Identified defects and inconsistencies in finished products, ensuring adherence to industry standards.
- Documented inspection results and communicated findings to production teams for corrective action.
- Assisted in developing inspection protocols to enhance quality control processes.
Detail Specialist
ABM Janitorial Services
Atlanta, GA
02.2021 - 08.2023
- Conducted thorough inspections to ensure compliance with quality standards and safety protocols.
- Assisted in training new staff on operational procedures and company policies.
- Implemented process improvements that enhanced efficiency in daily operations.
- Monitored inventory levels and coordinated supply orders for janitorial supplies.
- Collaborated with team members to maintain a clean and organized work environment.
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
- Enhanced vehicle appearance by meticulously detailing interior and exterior surfaces.
Cleaning Ambassador
Sodexo Magic
Atlanta, GA
08.2023 - 03.2025
- Detail cleaning to Delta standards so passengers experience is satisfactory
- Greeted customers and staff & passengers to create welcoming atmosphere.
Stocker
Walmart
Peachtree City, GA
07.2020 - 09.2020
- Organized and restocked merchandise to maintain optimal inventory levels.
- Ensured compliance with safety standards during stock handling and storage processes.
- Assisted customers by locating products, providing information, and ensuring satisfaction.
- Answered customer questions and provided detailed product information.
Packing, Shipping, and Receiving Assembler
Amazon
Moreland, GA
09.2019 - 11.2019
- Operated packaging machinery to ensure timely and accurate assembly of products
- Inspected incoming shipments for quality assurance and compliance with specifications
- Collaborated with team members to optimize workflow and improve processing times
- Maintained organized workstations to enhance efficiency and safety standards
- Processed outbound shipments, ensuring proper labeling and documentation for delivery
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Ticket Seller
Wild Animal Safari
02.2009 - 08.2010
- Processed ticket sales using point-of-sale systems to ensure efficient transactions.
- Assisted customers with inquiries about
- Collaborated with team members to manage high-volume sales during peak hours.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Collaborated with team members to manage customer flow during peak times effectively.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
Education
High School Diploma -
Columbus State University
Columbus, GA05.2010
Skills
- Verbal communication
- Deadline oriented
- Efficient work methods
- Problem-solving
- Time management
- Attention to detail
- Clear communication
Detail-oriented mindset
Accuracy and precision
Customer service
- Hand tool
- Hospitality and accommodation
- Strong work ethic
- Teamwork
- Honest and dependable
- Detail-oriented
- Sweeping and vacuuming
- Scheduling appointments
- Self motivation
Hand and power tool operation
Timeline
Cleaning Ambassador
Sodexo Magic
08.2023 - 03.2025
Detail Specialist
ABM Janitorial Services
02.2021 - 08.2023
Stocker
Walmart
07.2020 - 09.2020
Packing, Shipping, and Receiving Assembler
Amazon
09.2019 - 11.2019
Ticket Seller
Wild Animal Safari
02.2009 - 08.2010
Paint Inspector
Yamaha Motor Co
High School Diploma -
Columbus State University