Summary
Overview
Work History
Education
Skills
Timeline
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Valencia Hearon

Valencia Hearon

Chicago,IL

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Attended/Hosted weekly trainings and daily team meetings to review shift performance. Served and engaged with 40 customers per shift on average. Managed multiple projects of varied sizes at one time. Gained experience managing time and effectively multi-tasking while waiting tables. Refined communication skills to handle disgruntles customers to increase customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

Quartino
07.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of 40 person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality
  • Worked with POS system to place orders, manage bills, and handle complimentary items

Server

Hornblower Cruises
06.2019 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Education

Bachelor of Science - Criminal Justice

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
05.2024

Skills

  • Pos Operation
  • Speaking
  • Writing
  • Server Training
  • Wine Service
  • Active Listening
  • Train Employees
  • Hospitality service expertise

Timeline

Server

Quartino
07.2022 - Current

Server

Hornblower Cruises
06.2019 - 07.2021

Bachelor of Science - Criminal Justice

Indiana University - Purdue University Fort Wayne

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Valencia Hearon