Valencia Holloway
Summary
Detailed oriented professional communicator, with 10+ years, achieving customer satisfaction while nurturing client relationships. Skilled in organization, multitasking, and conflict resolution. Utilized telephone, email, and chat communications. Proven track record in training and mentoring new hires and support staff.
Overview
21
21
years of professional experience
Work History
House Manager
Ronald McDonald House Charities, Inc
03.2019 - 06.2021
- Managed nightly operations to ensure smooth House functioning and optima room allocation, with 100% capacity.
- Facilitated smooth check-in and check-out through proper account handling.
- Proactively identified potential conflicts, resolved them in a timely manner, to maximize guests satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Welcome Desk Supervisor/Scheduler
Moody Bible Institute
07.2016 - 03.2019
- Streamlined front desk operations for increased efficiency, by making eye contact, having an approachable professional manner, to improve guest experiences.
- Resolved escalated customer issues by employing conflict resolution, maintaining high satisfaction levels.
- Coordinated campus guest room reservations, communicating with other desks, to ensure room keys distribution, while maximizing occupancy.
Front Desk Receptionist Volunteer
Caris Counseling, Pregnancy Resources
06.2011 - 07.2012
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Operated multi-line telephone system to answer high volume of calls and live chats.
- Offered program information and referral resources, while collaborated with counseling staff to offer effective client intake processes.
Facilities Administrative Assistant
The Chicago School of Professional Psychology
11.2008 - 07.2011
- Provided backup support to the Receptionist. Managed filing system, entered data and completed other clerical tasks.
- Assisted in the planning and execution of events held at the facility, ensuring smooth operation and positive guest experiences.
- Liaised between clients and vendors and maintained effective lines of communication.
Modular Event Coordinator
Moody Bible Institute
03.2000 - 01.2007
- Developed event timelines and checklists, effective at internal communications to enhance operational efficiency,
- Coordinated logistics for graduate school modular events, ensuring seamless execution and guest satisfaction.
- Analyzed post-event feedback with surveys, to identify areas for improvement in future events.
Education
Bachelor of Arts - Television Production
Columbia College Hollywood
Tarzana, CANo Degree - Mass Communication
University of Illinois At Chicago
Chicago, ILSkills
- Customer Service
- Communication
- Active listening
- Problem Solving
- CRM Software
- Data entry
- Live Chat Support
- Microsoft Office Suite
Timeline
House Manager
Ronald McDonald House Charities, Inc
03.2019 - 06.2021
Welcome Desk Supervisor/Scheduler
Moody Bible Institute
07.2016 - 03.2019
Front Desk Receptionist Volunteer
Caris Counseling, Pregnancy Resources
06.2011 - 07.2012
Facilities Administrative Assistant
The Chicago School of Professional Psychology
11.2008 - 07.2011
Modular Event Coordinator
Moody Bible Institute
03.2000 - 01.2007
Bachelor of Arts - Television Production
Columbia College Hollywood
No Degree - Mass Communication
University of Illinois At Chicago
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