Valencia Hughes
Customer Service Representative
Virginia Beach,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Volkswagen
Clinton Township, MI
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Meijer
Clinton Township, MI
06.2019 - 04.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted over [Number] patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Monitored self-checkout systems and provided assistance or intervention where required.
Barista
Target
Clinton Township, MI
08.2021 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barista
Meijer
East Lansing , MI
06.2019 - 06.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new employees in groups and in one-on-one scenarios.
- Constantly expanded personal knowledge of coffee styles and varieties.
Cashier/Prep Cook
Taco Bell
East Lansing, MI
03.2019 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted over [Number] patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Packer/ Waitress
French Pantry
Jacksonville , FL
01.2018 - 03.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
GED -
FLYCA
Green Cove Springs 12.2017
Skills
- Data Entry and Maintenance
- Order and Refund Processing
- Needs Assessment
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Understanding Customer Needs
- Call Documentation
- Bagging Groceries
- Answering Emails
Timeline
Customer Service Representative
Volkswagen
01.2022 - Current
Barista
Target
08.2021 - 09.2021
Cashier
Meijer
06.2019 - 04.2022
Barista
Meijer
06.2019 - 06.2020
Cashier/Prep Cook
Taco Bell
03.2019 - 04.2020
Packer/ Waitress
French Pantry
01.2018 - 03.2019
GED -
FLYCA
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