Valencia Ivory
Mobile,AL
Summary
Authorized to work in the US for any employer
Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.
Overview
9
9
years of professional experience
Work History
Accountant
In & Out Tax Service
12.2015 - Current
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth and assets.
Customer Service Representative
Alorica
02.2016 - 01.2017
- Answer Calls , Pull Up Accounts , Handle Billing & Payments
- Keep Work Area Clean
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Hardees Crew Member
Hardee's
11.2009 - 03.2010
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Cashier
Waffle House
01.2009 - 04.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Pharmacology
University of South Alabama
Mobile, ALAssociate - Pharmacy
Virginia College
Skills
- Fast Food
- Customer Service
- Food Service
- Team Member
- Food Prep
- Call Center
- Customer Care
- Customer Support
- CSR
- Pharmacy Technician Experience
- Pharmacy residency
- Order Entry
- Sales
- Medical Terminology
- Typing
- Data Entry
- Microsoft Excel
- Microsoft Office
- Cashiering
- Computer Skills
- Leadership
- Accounting (7 years)
- Research
- Front Desk
- Microsoft Word
- Administrative Experience
- Financial concepts (3 years)
- Critical Thinking and Analysis
- Tax Liabilities
- Negotiable Securities
- Financial Statements
- Accounting Policy and Control
- Audit Preparation
- Cash Analysis
- Accounting Software Systems
- Tax Return Preparation
- Worker Interviews
Timeline
Customer Service Representative
Alorica
02.2016 - 01.2017
Accountant
In & Out Tax Service
12.2015 - Current
Hardees Crew Member
Hardee's
11.2009 - 03.2010
Cashier
Waffle House
01.2009 - 04.2009
Pharmacology
University of South Alabama
Associate - Pharmacy
Virginia College
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