Valencia Jackson
Timmonsville,SC
Summary
Highly trustworthy, ethical and discreet professional with extensive experience working in the medical field and customer service. Dedicated to achieving customer service skills. Seeking a full-time position in a company that allows me to utilize my leadership skills, technical and interpersonal skills to enhance organizational profitability. Knowledgeable about overseeing schedules, administration, and training.
Overview
16
16
years of professional experience
Work History
Specimen Accessioner
Labcorp
Florence, SC
01.2013 - 11.2022
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Captured client and specimen data electronically to build and update files.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Processed hematology and chemistry samples.
Assistant Store Manager
Timmonsville IGA
Timmonsville, SC
08.2006 - 11.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
Inbound Call Center Representative
Assurant
Florence, SC
03.2012 - 02.2014
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Processed exchange requests in computer system.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
Timmonsville High School
Timmonsville06-2010
Skills
- Equipment Calibration
- Specimen Processing
- Test Planning
- Report Preparation
- Inventory Oversight
- Data Modeling
- Team Management
- Production and processing
- Clinical lab settings
- Critical thinking proficiency
- Data Collection
- Medical Laboratory Procedures
- Overtime Management
- Cash Handling
- Documentation And Reporting
- Coaching
- Team Supervision
- Complaint resolution
- Client Service
- Shift Scheduling
- Attention to Detail
- Leadership
- Onboarding and Orientation
- Flexible Schedule
- Verbal and Written Communication
- People Management
- Data Entry
- Spreadsheet Management
- Extensive Organizational Skills
- Organizational Skills
- Patient interviewing skills
- Excellent research skills
Languages
English
Professional
Timeline
Specimen Accessioner
Labcorp
01.2013 - 11.2022
Inbound Call Center Representative
Assurant
03.2012 - 02.2014
Assistant Store Manager
Timmonsville IGA
08.2006 - 11.2022
High School Diploma -
Timmonsville High School
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