Valencia Jasman
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Health Service Representative
Calls Plus/New Orleans Teleport
08.2016 - 08.2022
- Services include: School Safety hotlines, Case Intake, Counseling, Nurse triage, End to End patient management, Trend Analysis, Information & Referral Services, Maintenance work order generation and Dispatching
- Full familiarity with contact escalation contacts & resources, including methods of handling bomb threats, whistle blowing information, behavioral health callers, handling of sexually explicit material etc
- Research client history, culture, geography, social service needs of each region, Federal DOL regulations & guidelines.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Medical Receptionist
Mason Park Medical Medical Clinic
12.2022 - Current
- Medical Account that requires: -Schedule sick appointments as well sending direct messages through patient's charts
- Document all patient contacts (appointment requests, cancellations, pharmacy requests, and triage encounters) in each patient's Electronic Health Records
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Site Coordinator
Southwest Louisiana Center for Health Services
01.2008 - 05.2014
- Introduction and access to Electronic Health Records (EHR)
- Operators triage callers to determine true need and provide individualized support to each caller/patient
- Operators will document non-clinical calls in a basic message ticket that will be emailed to SWLA
- Appointment requests/changes, prescription refills, lab orders, and consult requests will all be documented within the EHR
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Maintained records and logs of work performed and materials and equipment used.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Basic Medical Operator
Dexcomm Answering Service, BMO
09.2015 - 03.2016
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
Correctional Officer Supervisor
Lafayette Parish Sheriff's Office
06.2014 - 06.2015
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Processed intake and release of residents and maintained records of incarceration.
- Created therapeutic environment for inmates while maintaining order and control.
- Preserved inmates' legal rights through trainings and interventions with correctional officers.
- Responded to emergency situations and provided first aid following facility guidelines.
Emergency Department Records Coordinator
Schumacher Group
04.2008 - 12.2010
- Assisted with record management system implementation and maintenance to streamline operations.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Utilized document imaging software to index, store and retrieve records.
- Maintained accuracy of records by verifying accuracy of data in records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Chart Resources Support Specialist
Revenue Cycle Services
12.2010 - 05.2014
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Communicated with clients to verify roots and causes of computer problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Manager/ District Training Manager
Check Into Cash –Ambassador Caffery Plaza
07.2006 - 11.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Diploma -
Northside High School
Skills
- To obtain a position, with future opportunities for advancement, enabling me to utilize my Customer Service Skills of leadership, data entry and interpersonal skills
Additional Information
- Awards, CTC Manager Certificate of Completion
Timeline
Medical Receptionist
Mason Park Medical Medical Clinic
12.2022 - Current
Health Service Representative
Calls Plus/New Orleans Teleport
08.2016 - 08.2022
Basic Medical Operator
Dexcomm Answering Service, BMO
09.2015 - 03.2016
Correctional Officer Supervisor
Lafayette Parish Sheriff's Office
06.2014 - 06.2015
Chart Resources Support Specialist
Revenue Cycle Services
12.2010 - 05.2014
Emergency Department Records Coordinator
Schumacher Group
04.2008 - 12.2010
Site Coordinator
Southwest Louisiana Center for Health Services
01.2008 - 05.2014
Manager/ District Training Manager
Check Into Cash –Ambassador Caffery Plaza
07.2006 - 11.2007
Diploma -
Northside High School
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