Valencia Jean
Norwood,MA
Summary
Dedicated customer service representative, motivated to improve service satisfaction and contribute to the company's overall success. Known for providing unprecedented support to the most demanding customers. Well-organized and service-oriented team player aimed at satisfying customers. Able to generate a positive customer experience by promoting customer-centric behaviors and actions, assessing customer needs, and implementing product and service solutions to build customer loyalty. Friendly customer service representative with over 8 years of experience prioritizing and completing concurrent tasks while achieving demanding service goals. Seasoned customer service professional, proficient in arranging deliveries and resolving customer issues.
Overview
13
13
years of professional experience
Work History
HHA
Clay Payton
11.2023 - 06.2024
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
Chef De Cuisine
VAVA CAFE AND BAR
04.2021 - 11.2022
- Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory and staff management systems.
- Developed seasonal menus with a focus on sustainability and supporting local farmers, resulting in rave reviews from guests and critics alike.
- Collaborated with front-of-house staff to ensure seamless service and exceptional dining experiences for all customers.
Accounting Assistant
Carribean Word Trading . S.A
11.2018 - 08.2020
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Compliance Officer Assistant
Carribean Word Trading S.A
11.2014 - 12.2018
- Enhanced compliance monitoring by conducting thorough research and analysis of regulatory requirements.
- Assisted in the development of comprehensive compliance policies, resulting in a more streamlined process for staff adherence.
- Supported the Compliance Officer in ensuring all business activities were conducted within legal and ethical boundaries, achieving a high level of organizational integrity.
- Conducted routine audits to identify potential risks, leading to proactive remediation measures and stronger internal controls.
- Contributed to the successful completion of external audits by providing accurate documentation and timely responses to requests for information.
Receptionist
Caribbean Word Trading, S.A
12.2011 - 11.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
CNA(certifies Nurse Assistant)
Quincy College
Presidents Place 1250 Hancock Street Quincy, MA 08.2024
High School Diploma -
Univers Freres Raphael
Haiti 2011
Skills
- File and database management
- Customer Service
- Administrative Support
- Data Analysis
- Scheduling
- Office Management
- Business Administration
- Team Management
- Internal Auditing
- Documentation Review
- Compliance Monitoring
Languages
Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
English
Professional Working
Timeline
HHA
Clay Payton
11.2023 - 06.2024
Chef De Cuisine
VAVA CAFE AND BAR
04.2021 - 11.2022
Accounting Assistant
Carribean Word Trading . S.A
11.2018 - 08.2020
Compliance Officer Assistant
Carribean Word Trading S.A
11.2014 - 12.2018
Receptionist
Caribbean Word Trading, S.A
12.2011 - 11.2014
CNA(certifies Nurse Assistant)
Quincy College
High School Diploma -
Univers Freres Raphael
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