Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valencia Johnson

Gary,IN

Summary

Dynamic House Manager at Johnson's Residence with exceptional organization and budgeting expertise. Enhanced family satisfaction through proactive problem-solving and efficient inventory management, reducing waste and costs. Proven ability to foster positive relationships with staff and vendors, ensuring seamless household operations and high-quality service delivery.

Experienced household management professional with strong focus on team collaboration and achieving results. Adept at overseeing daily operations, ensuring high standards of cleanliness, organization, and efficiency. Skilled in coordinating schedules, managing budgets, and addressing diverse needs with flexibility and reliability. Known for excellent communication, problem-solving abilities, and keen eye for detail.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

House Manager

Johnson's Residence
10.2021 - Current
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Oversaw budget to manage expenditures and control costs.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
  • Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
  • Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
  • Assisted residents with daily hygiene and living tasks.
  • Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
  • Streamlined communication among staff for optimal productivity and coordination of tasks.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Enhanced children's educational outcomes by coordinating with tutors and overseeing homework schedules.
  • Streamlined household operations, establishing structured inventory system for pantry and household supplies.
  • Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
  • Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
  • Enhanced property security, implementing cutting-edge security measures and protocols.
  • Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
  • Reduced household expenses through meticulous budget management and cost-saving strategies.
  • Preserved household's privacy and confidentiality through diligent oversight of information management practices.
  • Optimized wardrobe management for family members, coordinating with stylists and organizing seasonal updates.
  • Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
  • Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
  • Increased operational efficiency by automating routine administrative tasks.
  • Fostered positive and productive working environment for all household staff through regular training and performance feedback.
  • Increased lifespan of household appliances and systems by instituting preventative maintenance schedule.
  • Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
  • Enhanced overall household efficiency by implementing comprehensive scheduling system for all domestic tasks.
  • Enhanced family's cultural experiences, organizing private viewings and exclusive access to cultural events.
  • Fostered culture of excellence within household staff, setting high standards and leading by example.

Private Elderly Caregiver

Private Care
01.2021 - 01.2022
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
  • Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
  • Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
  • Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
  • Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
  • Improved elderly clients'' quality of life by providing compassionate and attentive care.
  • Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
  • Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
  • Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
  • Implemented fall prevention measures including clutter removal and installation of grab bars to ensure client safety at home.
  • Offered companionship during difficult times by providing emotional support and empathetic listening skills.
  • Promoted overall well-being by encouraging regular physical exercise within the abilities of each client.
  • Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
  • Administered first aid procedures when required while keeping calm under pressure.
  • Served as a reliable point of contact for families by providing consistent communication regarding the health status of their loved ones.
  • Developed personalized care plans for each client to meet their unique needs and preferences.
  • Handled financial matters on behalf of clients when necessary including bill payment or budgeting assistance with fiscal responsibility in mind.
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Recorded status and duties completed in logbooks for management.

Property Manager Office Administrator

PK Management LLC
02.2016 - 11.2021
  • Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
  • Managed approximately 30 incoming calls, emails and faxes per day from tenants, vendors, employees and management.
  • Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
  • Collaborated with real estate agents to showcase available units and attract potential tenants during open houses or private showings.
  • Negotiated favorable terms for property insurance policies, reducing premiums while maintaining adequate coverage.
  • Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
  • Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
  • Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
  • Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
  • Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
  • Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
  • Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Property Manager

RMC Property Managrment LLC
04.2008 - 12.2014
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Facilitated successful acquisition and integration of new properties into management portfolio.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Optimized property management software usage, enhancing operational efficiency.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Planned special events such as lotteries, dedications and project tours.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.

Education

Bachelor of Science - Supervisor of Management

Purdue University of Northwest
Hammond, IN
05-1997

High School Diploma -

Roosevelt High School
Gary, IN
05-1992

Skills

  • Exceptional organization
  • Financial Management decision-making
  • Problem-solving
  • Customer service

Certification

Certified Assisted Housing Manager


Certificate of Achievement HUD Today & Fair Housing Today


Certificate of Achievement EIV Today

Timeline

House Manager

Johnson's Residence
10.2021 - Current

Private Elderly Caregiver

Private Care
01.2021 - 01.2022

Property Manager Office Administrator

PK Management LLC
02.2016 - 11.2021

Property Manager

RMC Property Managrment LLC
04.2008 - 12.2014

Bachelor of Science - Supervisor of Management

Purdue University of Northwest

High School Diploma -

Roosevelt High School

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