Jose A. Moreno Valencia

Email: dforcinito@cc.rcsj.edu

Employer: Coordinator - English as a Second Language (ESL) and Associate Professor of Arts & Humanities Division, Donald Forcinito

• Provided computer assistance to the ESL students
• Used “My ELT Lab” as a software to help students learn English at the RCSJ Cumberland Campus
• Gained experience helping young adults and adults to success in their classes, making this opportunity for me to work in a such diversity and inclusive environment.
• Developed and delivered engaging laboratory instruction for diverse student groups.
• Maintained accurate records of student grades and attendance throughout the semester.

Volunteer Organization: Bridgeton Spanish Seventh - day Adventist Church

Tel: 856-701-1602

• On Fridays and Saturdays, I worked with children from ages of 4 – 6 years old.
• Provided care and worked on project for children, like craft, learn sign language, and sing songs.
• Managed groups of children to run the whole Saturday church program by themselves.
• Organized trips with children & parents.
• Developed lesson plans for diverse groups in Spanish language instruction.
• Collaborated with church staff to integrate science projects into lessons.
• Utilized multimedia resources to enrich the learning experience for students.

House Manager: Tana McCormick.

• Provided emotional support to residents during daily activities and challenges.
• Facilitated group discussions to promote communication among residents.
• Assisted in developing individualized care plans for each resident's needs.
• Monitored resident behavior and reported significant changes to the team.
• Organized recreational activities to encourage social interaction and engagement.
• Collaborated with healthcare professionals to ensure comprehensive care for residents.
• Maintained a safe and clean living environment for all residents.
• Documented daily interactions and progress notes in resident files effectively.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
• Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
• Responded promptly to any emergency situations that may arise within the residence.
• Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.

• Tel: 856-825-7087, Ext: 10
  Email: courtenayre@millvillepubliclibrary.org
  Employer: Library Director, Courtenay Reece.
• Supervise daily circulation operations and staff activities at a public library.
• Trained new staff on circulation procedures and customer service best practices.
• Manage patron accounts and ensured accurate check-out and return processes.
• Manage organization of materials.
• Collaborate with other departments to enhance community outreach programs and events.
• Perform data entry into an integrated library system database to update patron information or check out and return status of material.
• Provide customer service at the front desk by answering phone calls, responding to emails, assisting with computer issues.
• Kept detailed records of lending transactions and library users.
• Processed library card applications to provide access to library services.
• Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
• Maintained accurate records and confidentiality of library book and periodical inventory.

• Develope website content including text, images, videos and audio files.
• Troubleshot website issues related to functionality and compatibility across multiple browsers and platforms.
• Performe regular maintenance tasks such as software updates for CMS systems used by the company's websites.
• Maintain backups of all data stored on the company's websites.
• Provide technical expertise and support for website design, development and implementation.
• Evaluate software functionality and made adjustments when necessary.
• Identify and resolved website glitches, server problems and incorrect formatting.
• Manage website updates and maintenance to ensure optimal performance and security.
• Conduct usability testing to improve user experience and accessibility on the site.
• Research industry trends to keep the website current and competitive in the market.
• Update existing webpages with new content or changes in design elements.
• Monitor website performance to ensure optimal user experience.

• Answered patron questions in-person or by phone regarding library services and resources.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Placed books on proper shelves when returned to circulation.
• Assisted patrons with printing and copying according to personalized requirements.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Collected and processed fines on overdue library materials.
• Collected fees, fines and donations for balanced library finances.
• Located library materials, resources and technologies to fulfill patron requests.
• Offered basic reference assistance to support information needs.

Tel: 856-691-8600, EXT. 4519

Direct Line: 856-200-4519

Email: asoto7@rcsj.edu

Employer: ESL Lab Facilitator, Ms. Alice Soto

• Tutored on subjects related to ESL, Basic Math, Algebra, Trigonometry, Microcomputers, English 101, English 102.
• Provided assistance to students on how to apply for FAFSA and facilitate the process of enrolment at Rowan College of South Jersey Cumberland Campus.
• Developed customized lesson plans for diverse student needs.
• Implemented interactive activities to promote language acquisition.
• Mentored new ESL tutors on teaching strategies and best practices.