Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valencia Lewis

Moreno Valley,CA

Summary

Service-focused first call resolution specialist bringing unparalleled world class skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

33
33
years of professional experience

Work History

Warehouse Associate

Amazon
San Bernardino, CA
12.2021 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.

Home Health Care Provider

Ms. Lynn Tanner
City of Los Angeles, CA
11.2021 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Home Health Care Provider

Mrs. Louvenia Willis
Moreno Valley, CA
12.2015 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Personal Assistant

Ms. DeShunda Lee
Moreno Valley, CA
01.2004 - Current
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.

Customer Service Specialist

Financial Partners Federal Credit Union
Downey, CA
04.2013 - 10.2013
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Customer Service Specialist

Verizon Wireless
Irvine, CA
10.2006 - 12.2012
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Education

Associate of Arts - Business Administration

Mt San Jacinto College
San Jacinto, CA

High School Diploma -

Fontana Adult School
Fontana, CA

Skills

  • Issue and Complaint Resolution
  • Call Documentation
  • Inputting Claims
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Upselling Products and Services
  • Benefits Explanations
  • High-Volume Call Environments
  • Billing Adjustments and Refunds
  • Inbound and Outbound Calling

Timeline

Warehouse Associate

Amazon
12.2021 - Current

Home Health Care Provider

Ms. Lynn Tanner
11.2021 - Current

Home Health Care Provider

Mrs. Louvenia Willis
12.2015 - Current

Customer Service Specialist

Financial Partners Federal Credit Union
04.2013 - 10.2013

Customer Service Specialist

Verizon Wireless
10.2006 - 12.2012

Personal Assistant

Ms. DeShunda Lee
01.2004 - Current

Associate of Arts - Business Administration

Mt San Jacinto College

High School Diploma -

Fontana Adult School

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Valencia Lewis