Summary
Overview
Work History
Education
Skills
Awards
Community Service
Timeline
Hi, I’m

Valencia L. Ragins

Macon,USA

Summary

Motivated professional eager to contribute to a dynamic organization that values employee development and growth. Committed to leveraging skills and enthusiasm to meet workforce needs while fostering a collaborative environment. Seeking an entry-level position that offers opportunities for professional advancement and skill enhancement. Passionate about being an integral part of a team dedicated to achieving shared goals and driving success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

19
years of professional experience

Work History

Walgreens

Technical Support Representative
09.2022 - Current

Job overview

  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered assistance in implementing and developing training programs.
  • Developed and implemented preventive maintenance procedures.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.

Recruiting Solutions

Claim adjuster
09.2021 - 07.2022

Job overview

  • Inspected claims for potential errors and inconsistencies.
  • Composed appeal letters for assessment.
  • Reached out to insurance company to understand reasons for underpayment.
  • Gathered insurance provider data by calling patients.
  • Modified old claims.
  • Incorporated patient responsibility into claim management.

Blackboard

Technical support
09.2020 - 09.2021

Job overview

  • Assisted students in accessing their accounts.
  • Diagnosed and fixed computer malfunctions.
  • Assisted students in establishing new accounts.
  • Handled incoming calls efficiently.
  • Identified issues with websites and accounts.
  • Ensured students had access to updated devices.
  • Collaborated with teachers to resolve course-related issues.

Mosaic

Samsung Experience Consultant
11.2019 - 03.2020

Job overview

  • Educated customers on latest Samsung offerings.
  • Supported Samsung customers in troubleshooting device challenges.
  • Educated BestBuy staff on latest Samsung offerings.
  • Maintained cleanliness and organization of Samsung table.
  • Maintained operational status of demo presentations.
  • Replaced outdated tags with new ones.

Portraited Innovation

Photographer
04.2018 - 09.2018

Job overview

  • Confirmed photo set was stocked with essential items before business hours.
  • Supported parents in capturing cherished memories with their children.
  • Handle currency transactions consistently.
  • Boosted revenue through strategic accessory recommendations with photo packages.
  • Confirmed photo set security during closing.
  • Ensured reconciliation of discrepancies by totaling proceeds.
  • Deposited balance of the proceeds into company financial institutions.

Best Buy

Customer Service Specialist
04.2016 - 06.2018

Job overview

  • Provided comprehensive support to customers to ensure they found everything they needed.
  • Enhanced customer awareness of Best Buy's Protection plans.
  • Motivate customers to enroll in a Best Buy credit card by emphasizing its benefits.
  • Maintained optimal stock levels within assigned area of responsibility.
  • Assisted customers with information about items of interest.
  • Explained various items to ensure customer comprehension.
  • Boosted participation in BestBuy's rewards program through effective communication of its perks.

The Noerr Programs

Set Assistant Manager
11.2013 - 04.2015

Job overview

  • Organized necessary inventory for photo set readiness at business start.
  • Supported parents in capturing cherished memories with their children.
  • Handled daily currency exchanges with precision.
  • Boosted sales through strategic offering of accessories with photo packages.
  • Guaranteed proper closure of photo set.
  • Ensured reconciliation of discrepancies in totaled proceeds.
  • Directed balance of proceeds into business banking systems.

The Scholarship Workshop LLC

Administrative Assistant
01.2007 - 01.2012

Job overview

  • Organized seasonal mass mailings for client database; also responsible for various administrative tasks such as office management, file organization, as well as invoices and receipts
  • Maintained sponsor relationships via follow-up electronic and mail-based communications.

Education

Full Sail University
Winter Park, FL

Bachelor from Computer Programing

University Overview

In-progress

Hutching Career Center
Macon, GA

High School Diploma from Marketing Concentration
05.2011

Skills

  • Proficient in coding language c,c#,Java, Python
  • Computer Troubleshooting
  • Hardware diagnostics
  • User credential management
  • Network diagnostics
  • Call recordkeeping
  • Service support
  • Software diagnosis
  • Desktop support
  • Application support
  • Videoconferencing
  • Incident tracking
  • Data entry
  • Call center operations
  • System diagnostics
  • Hardware and peripherals
  • Security protocols
  • Decision-making
  • Microsoft outlook
  • System administration
  • Application installations
  • MS office proficiency
  • Account management
  • Technical documents comprehension
  • User support
  • Norton antivirus software
  • Issue troubleshooting
  • Operating systems
  • Hardware upgrades
  • Script adherence
  • Linksys
  • Technical support
  • Windows xp/vista
  • Windows 10
  • Remote support
  • Verbal and written communication
  • Linux programming and administration

Awards

Best Buy Employee of the Month - September 2016, Best Buy Employee of the Month - December 2016, Best Buy Employee of the Month – January 2017, Best Buy Employee of the Month – February 2017, Community Service Award – Exceptional Community Service., Samsung Sales Contest – December 2019

Community Service

  • Girl Scouts, Counselor – Summer Camp, 2010, 2012
  • Future Business Leaders of America, Assisted with 2010 Food Bank Drive, Parks and 2010 Recreation Clean-Up
  • Anchor Club, Assisted with blood drives, nursing home assistance and the Avon Breast cancer walk.
  • SunTrust school bank, help run the school bank, bookkeeper, teller., 2004

Timeline

Technical Support Representative

Walgreens
09.2022 - Current

Claim adjuster

Recruiting Solutions
09.2021 - 07.2022

Technical support

Blackboard
09.2020 - 09.2021

Samsung Experience Consultant

Mosaic
11.2019 - 03.2020

Photographer

Portraited Innovation
04.2018 - 09.2018

Customer Service Specialist

Best Buy
04.2016 - 06.2018

Set Assistant Manager

The Noerr Programs
11.2013 - 04.2015

Administrative Assistant

The Scholarship Workshop LLC
01.2007 - 01.2012

Full Sail University

Bachelor from Computer Programing

Hutching Career Center

High School Diploma from Marketing Concentration

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Valencia L. Ragins