Summary
Overview
Work History
Education
Skills
Leadership Experience
Problemsolving
References
Timeline
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Valencia Manning

Valencia Manning

Business Specialist
Jackson ,MS

Summary

Self-motivated and accustomed to a heavy workload. An accomplished organizer with proven skills in program planning, carrying out program objectives, and meeting deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate about maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accommodating Works Advisor with 15 years of experience guiding job seekers by recommending training activities, identifying skill gaps, and discussing career and education options. Responsive and reliable professional proficient in job interview techniques and Microsoft software. Dedicated to increasing job opportunities by cultivating strong relationships with employers and job seekers. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with skills to maintain accurate records, schedule appointments and handle various administrative responsibilities. Bring a proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions to meet clients' needs. Intelligent Eligibility Worker is knowledgeable in driving application processes related to economic assistance programs. Efficient professional with more than 15 years of interviewing applicants, scheduling appointments, and managing administrative duties. Client-focused Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 15 years spent coordinating application processes to meet required timeframes. Offering dynamic administrative and time management talents.

Overview

9
9
years of professional experience

Work History

Eligibility Worker II

City of Chesapeake Human Services
Chesapeake
02.2016 - 03.2023
  • Interview and screen customers with school-age children seeking financial, welfare, and medical assistance; introduce and explains financial services programs, rights, and responsibilities to ensure policy and procedures are adhered to; assist customers with completing applications
  • Evaluates documentation and requested verifications to issue initial eligibility determinations
  • Navigate multiple systems and dual screens
  • Maintain eligibility application statuses electronically and/or self-directed applications and performs necessary inquiries, system searches, and updates to coordinate related information
  • Determines initial and ongoing eligibility for benefits for public assistance programs and services by interviewing applicants, calculating gross income using a formula to determent eligibility, and interpreting policies; manages an ongoing caseload, and coordinates Virginia's Initiative for Employment, not Welfare (VIEW) work requirements with employment services and other programs such as SNAPET and TANF
  • Processes cases by verifying customer statements, process applications by verifying child support disbursements and/or obligations through APECs, verifies social security history for SSI/SSA payments through SOLQ-I social security administration and work data information using various software, complete evaluations and review sheets, set up records and files, keep applicants informed, and maintain case records
  • Processes Medicaid applications within 30 to 45 days
  • Enter data information into VaCMS and MMIS, and check the client's citizenship and income through the Federal HUB
  • Identifies suspected fraudulent cases and prepares summaries of facts and overpayment claims
  • Makes service referrals within the department and to other agencies as needed and resolves a variety of customers' concerns
  • Refer clients to other resources such as counseling and/or treatment programs.

Eligibility Worker II

City of Newport News Human Services
Newport News
08.2014 - 03.2015

Education

Bachelor's Degree in Business Administration -

Strayer University
Newport News, VA

Skills

Emotional Intelligence

Leadership Experience

  • Owner of Business Pros
  • Founder of Hannah's Hope
  • Host of Girl Goat Podcast

Problemsolving

  • Integrity
  • Critical thinking
  • Decision-Making
  • Creativity

References

Available upon request.

Timeline

Eligibility Worker II

City of Chesapeake Human Services
02.2016 - 03.2023

Eligibility Worker II

City of Newport News Human Services
08.2014 - 03.2015

Bachelor's Degree in Business Administration -

Strayer University
Valencia ManningBusiness Specialist