Summary
Overview
Work History
Education
Skills
Timeline
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Valencia Melton

Waynesville,NC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Human Resource Lead

Belk
07.2021 - Current
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Coordinated employee training programs to improve productivity and performance.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Participated in recruitment and selection process for new hires.
  • Updated and maintained employee attendance records.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Helped employees register for benefits programs using online portals.
  • Developed and maintained HR policies and procedures.
  • Conducted exit interviews with terminated employees.
  • Converted employee status from temporary to permanent.

Omni Experience Manager

Belk
08.2020 - 07.2021
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Maintained ship-to-home goals to standard and above.
  • Ensured packing was to a higher standard than expected by our customers; wrapped so there was no breakage, bubble wrap.
  • Ensured that our rate was above requirements by company
  • Ensured staffing was always aware of expectations
  • Reviewed reporting to ensure we were at or above goal.

MTM

Belk
07.2019 - 08.2020
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Developed and implemented successful strategies to increase sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Sales Team Manager

Belk
01.2005 - 07.2019
  • Maintain a great customer and associate atmosphere
  • Provide and follow-up with coaching and give a clear understanding of goals and expectations
  • Recruit, interview and hire qualified associates to ensure the store is fully staffed to maintain excellent customer service and to get stock to the floor as efficiently as possible
  • Make sure that information is given to associates in a timely manner to ensure that all associates have the tools in hand to do what is required
  • Work with management teams to consistently develop and lead team in customer service as well as ensuring that sales are set accurately and efficiently
  • Maintain merchandising standards with Belk expectations as well as my expectations
  • Follow-up with associates to manage and set goals for go backs and associate accountability
  • Resolve escalated customer issues as needed
  • Work very closely with the visual team to ensure training to new and existing associates to maintain visual standards and guidelines.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Planned and directed staff training and performance evaluations.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Sales Associate

Belk
08.2004 - 02.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Science - Business Administration And Management

College of Coastal Georgia
Brunswick, GA
08.2018

Skills

  • Planning/ Scheduling
  • Customer Service
  • Coaching/ Mentoring
  • Strategy Development
  • Problem Resolution
  • Strong Work Ethic
  • Visual Merchandising
  • Excellent Communication Skills
  • Efficient with Excel and other components of computer requirements

Timeline

Human Resource Lead

Belk
07.2021 - Current

Omni Experience Manager

Belk
08.2020 - 07.2021

MTM

Belk
07.2019 - 08.2020

Sales Team Manager

Belk
01.2005 - 07.2019

Sales Associate

Belk
08.2004 - 02.2005

Bachelor of Science - Business Administration And Management

College of Coastal Georgia

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Valencia Melton