Valencia Melton
Waynesville,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Human Resource Lead
Belk
Waynesville, NC
07.2021 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Participated in recruitment and selection process for new hires.
- Updated and maintained employee attendance records.
- Tracked various statistics and kept detailed records to support human resources department.
- Helped employees register for benefits programs using online portals.
- Developed and maintained HR policies and procedures.
- Conducted exit interviews with terminated employees.
- Converted employee status from temporary to permanent.
Omni Experience Manager
Belk
Waynesville, NC
08.2020 - 07.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Maintained ship-to-home goals to standard and above.
- Ensured packing was to a higher standard than expected by our customers; wrapped so there was no breakage, bubble wrap.
- Ensured that our rate was above requirements by company
- Ensured staffing was always aware of expectations
- Reviewed reporting to ensure we were at or above goal.
MTM
Belk
Waynesville, NC
07.2019 - 08.2020
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Sales Team Manager
Belk
Brunswick, GA, Waycross, GA, Valdosta, GA
01.2005 - 07.2019
- Maintain a great customer and associate atmosphere
- Provide and follow-up with coaching and give a clear understanding of goals and expectations
- Recruit, interview and hire qualified associates to ensure the store is fully staffed to maintain excellent customer service and to get stock to the floor as efficiently as possible
- Make sure that information is given to associates in a timely manner to ensure that all associates have the tools in hand to do what is required
- Work with management teams to consistently develop and lead team in customer service as well as ensuring that sales are set accurately and efficiently
- Maintain merchandising standards with Belk expectations as well as my expectations
- Follow-up with associates to manage and set goals for go backs and associate accountability
- Resolve escalated customer issues as needed
- Work very closely with the visual team to ensure training to new and existing associates to maintain visual standards and guidelines.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Planned and directed staff training and performance evaluations.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
Belk
08.2004 - 02.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Business Administration And Management
College of Coastal Georgia
Brunswick, GA08.2018
Skills
- Planning/ Scheduling
- Customer Service
- Coaching/ Mentoring
- Strategy Development
- Problem Resolution
- Strong Work Ethic
- Visual Merchandising
- Excellent Communication Skills
- Efficient with Excel and other components of computer requirements
Timeline
Human Resource Lead
Belk
07.2021 - Current
Omni Experience Manager
Belk
08.2020 - 07.2021
MTM
Belk
07.2019 - 08.2020
Sales Team Manager
Belk
01.2005 - 07.2019
Sales Associate
Belk
08.2004 - 02.2005
Bachelor of Science - Business Administration And Management
College of Coastal Georgia