Valencia Mullins
Dallas,GA
Summary
Strategic sales and operations professional with over a decade of experience handling high-volume transactions, customer relationships, and detailed documentation across retail and small business environments. Experienced in Microsoft Office, safe accounting, and maintaining accurate records while working within established processes and deadlines. Brings strong communication, multitasking, and attention to detail to support organized, customer-focused work.
Overview
15
15
years of professional experience
Work History
Pro Sales Associate
The Home Depot
Hiram, GA
09.2025 - Current
- Financial Performance: Successfully captured and completed over $1,000,000 in face-to-face and over-the-phone invoice collections, significantly driving location profitability and commercial growth.
- Consultative Sales: Leveraged technical product expertise to provide advanced material takeoffs, address inventory fulfillment complexities, and create tailored product solutions for high-volume accounts.
- B2B Relationship Building: Cultivated and managed strategic partnerships with managed accounts, custom builders, and local contractors to enhance repeat order velocity and strengthen customer loyalty.
- Client Management: Fostered a customer-centric sales environment by proactively following up on quotes, streamlining logistics bottlenecks, and swiftly resolving escalations.
Assistant Store Manager
Lowe's Companies
Cumming, GA
07.2015 - 02.2021
- Functioned as second-in-command in a high-volume retail environment, managing operational keyholder responsibilities such as opening, closing, and ensuring building security.
- Directed personnel operations, focusing on recruitment, conducting interviews, and creating strategic schedules for sales and floor staff.
- Evaluated daily sales performance for all store associates, department supervisors, cashiers, and freight team members to discover potential revenue-generating avenues.
Owner / Manager
Valencia's Touch Cleaning Service LLC
Miami, FL
02.2014 - 10.2015
- Business Operations: Launched and scaled luxury residential and commercial cleaning startup, providing custom maid, corporate housekeeping, and specialty home care logistics across 120-mile radius, enhancing service accessibility.
- Executive Management: Directed cross-functional business execution, overseeing contract negotiation, business development, B2B sales management, brand advertising, and corporate accounting, ensuring cohesive operational effectiveness.
Principal Owner / Production & Sales Manager
Master Quality Prints Plus Inc.
Miami, FL
05.2011 - 06.2013
- Founded and operated full-scale printing solutions firm, competing with national brands through community networking and personalized commercial service.
- Directed financial health, budget forecasting, strategic marketing, and staff procurement to enhance corporate identity branding.
- Directed print production operations for Master Quality Prints Plus Inc.
- Managed client consultations for custom print orders and specifications.
- Reviewed proofs and artwork for print accuracy and brand consistency.
Automobile Sales Specialist
Dothan Motor Company
Dothan, AL
01.2008
- Surpassed sales targets for four consecutive quarters, earning "Rookie of the Year" honors and completing highest number of vehicle deliveries among new hires in a single calendar year.
- Customized and presented credit-rebuilding retail packages, converting non-traditional buyers and expanding customer base.
- Greeted Dothan Motor Company customers and assessed vehicle needs.
- Presented new and used vehicles on showroom floor.
- Arranged test drives and explained vehicle features.
Pro Sales Department Supervisor
Lowe's Companies
Chamblee, GA
- Revenue Accountability: Led team of 8-12 pro sales specialists, loaders, and customer service associates, driving sales that contributed 35% of total store revenue.
- Strategic Merchandising: Analyzed sales trends and data metrics to adjust inventory layouts, positioning high-velocity items in traffic areas to enhance visibility for pro contractors and improve cross-selling.
- Supervised Lowe's sales department associates across daily store operations and customer service.
- Coached associates on product knowledge, selling steps, and Lowe's service standards.
- Monitored sales floor coverage and reassigned staff to support customer traffic.
Back End Support Supervisor
Lowe's Companies
Norcross, GA
- Oversaw largest store department, leading daily operations, delegating tasks, and coaching team of 25-35 logistical associates.
- Audited backend logistical workflows, implementing lean process improvements to reduce operational costs and streamline fulfillment.
- Managed asset protection as keyholder, conducting end-of-day cash office reconciliations and validation audits.
Millwork / Appliances / Plumbing Sales Specialist
Lowe's Companies
Loganville, GA
- Sales Delivery: Exceeded quarterly specialty sales goals, enhancing client acquisition through effective application of IMPACT sales methodology.
- Portfolio Growth: Increased consumer and business credit applications significantly, contributing to a consistent 10% volume growth in millwork metrics.
- Advised Lowe's customers on plumbing fixtures, pipes, fittings, and water heaters.
- Matched product options to project needs and budget requirements.
- Processed special orders and coordinated store pickup requests.
Education
General Studies and Business Operations
Wallace Community College
Dothan, ALSkills
- Attention to detail
- Problem solving
- Effective communication
- Multitasking abilities
- Microsoft Office Suite
- Financial accounting
- Customer relationship management
- Client account management
- B2B account management
- Pipeline management
- Contract management
- Contract negotiation
- Consultative selling
- Building rapport
- Team training and development
- Team leadership
- Point of Sale (POS) systems
- Inventory lookup software
- RF scanners & barcoding
HONORS & AWARDS
Shining Star Award Presented by Region 3 Vice President during official store visit (2017), Certificate of Completion Women in Leadership Training (2017), Loss Prevention, Safety, and Hazmat Certificate of Recognition (2016), Customer Focused Award Lowes Companies (2016), Rookie of the Year Dothan Motor Company (2008)
VOLUNTEER & COMMUNITY INTEL
Shining Star Award Presented by Region 3 Vice President during official store visit (2017), Certificate of Completion Women in Leadership Training (2017), Loss Prevention, Safety, and Hazmat Certificate of Recognition (2016), Customer Focused Award Lowes Companies (2016), Rookie of the Year Dothan Motor Company (2008)
Timeline
Pro Sales Associate
The Home Depot
09.2025 - Current
Assistant Store Manager
Lowe's Companies
07.2015 - 02.2021
Owner / Manager
Valencia's Touch Cleaning Service LLC
02.2014 - 10.2015
Principal Owner / Production & Sales Manager
Master Quality Prints Plus Inc.
05.2011 - 06.2013
Automobile Sales Specialist
Dothan Motor Company
01.2008
Millwork / Appliances / Plumbing Sales Specialist
Lowe's Companies
Back End Support Supervisor
Lowe's Companies
Pro Sales Department Supervisor
Lowe's Companies
General Studies and Business Operations
Wallace Community College