VALENCIA PRUDHOMME
Houston
Summary
Dynamic, people-focused retail professional with a proven history of cultivating talent, enhancing sales performance, and enriching the customer experience. Expertise in developing impactful training materials, coaching teams to surpass goals, and streamlining daily operations for maximum efficiency and consistency. Recognized for fostering inclusive work environments, addressing challenges with clarity and empathy, and achieving results through strong organization, accountability, and strategic execution. Combines leadership acumen with operational proficiency and hands-on support to propel teams and businesses toward success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Hair Shop
11.2023 - Current
- - Lead day-to-day operations of a high-volume retail location, consistently aligning team efforts with performance targets and brand standards.
- - Developed training resources and led coaching initiatives that strengthened team skills, boosted sales performance, and improved customer satisfaction.
- - Analyze weekly sales reports and KPIs to drive informed strategies and improve outcomes.
- - Manage employee schedules to ensure optimal floor coverage and service delivery.
- - Maintain high standards in visual presentation and store organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Owner & Lead Stylist
Freelance Salon Suite
01.2021 - 12.2023
- - Built and scaled a personalized salon experience with a focus on luxury service, retention, and business growth.
- - Recruited and trained assistants, managed client relations, and maintained full operational control over budget, inventory, and scheduling.
- - Created a welcoming and inclusive client environment through consistent excellence and communication.
- - Managed social and email marketing initiatives to generate leads and increase bookings.
Store Manager
Life Storage
09.2018 - 03.2023
- - Oversaw full store operations including staffing, training, compliance, inventory, and customer service.
- - Recruited, trained, and coached a diverse team, fostering a results-driven culture.
- - Exceeded revenue goals through sales planning, team performance tracking, and local outreach strategies.
- - Handled customer complaints and escalations with professionalism and a solutions-first approach.
- - Maintained strong operational controls including scheduling, audits, and reporting.
Team Lead
Topshop
11.2017 - 08.2018
- - Managed daily store operations and sales floor leadership in a fast-paced retail environment.
- - Trained team members in customer service, product knowledge, and merchandising standards.
- - Supported new initiatives and floor set execution while ensuring alignment with brand aesthetics.
- - Held keyholder responsibilities including opening/closing procedures.
Education
Associate - Criminal Psychology
Dade College
Miami, FL12.2020
Skills
- - Leadership & Team Development
- - Sales Performance & KPI Strategy
- Equitable recruitment practices
- - Customer Experience Excellence
- - Store Operations & Compliance
- - Inventory Management & Merchandising
- - Conflict Resolution & Problem Solving
- - Staff Training & Coaching
- Customer relationship management
- - Business Reporting & Scheduling
- Financial reporting
- Marketing
Certification
- Basic Life Support (BLS)
- Standard First Aid
Timeline
Assistant Manager
The Hair Shop
11.2023 - Current
Owner & Lead Stylist
Freelance Salon Suite
01.2021 - 12.2023
Store Manager
Life Storage
09.2018 - 03.2023
Team Lead
Topshop
11.2017 - 08.2018
Associate - Criminal Psychology
Dade College