Valencia Pullens
Boynton Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Health Care Navigator
Certified Foot And Ankle Specialists
Boynton Beach, FL
09.2023 - Current
- Collaborated with other departments to ensure quality customer service was delivered.
- Assisted with cleaning of rooms between patients; restocked supplies as needed.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Greeted patients, answered questions and scheduled appointments.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Patient Access Representative
Delray Medical Center
Delray Beach, FL
10.2021 - 09.2023
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors
- May also assist with scheduling and coordinating post discharge care for patients
- Scan Protected Health Information, create and file patient information packets/folders for upcoming
- Hospital services
- May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Scheduling Coordinator
Medical Specialists of Palm Beaches
Lake Worth, FL
08.2020 - 10.2021
- Completed timely changes and updates to schedules in central scheduling system.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Gathered employee and staff data to develop monthly work schedules.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Provided reminder calls to clients prior to scheduled visits.
Front Desk Receptionist
Chiropractic Office
Boca Raton, FL
10.2018 - 08.2020
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Called patients to confirm scheduled appointments and obtain additional details.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Surgical Coordinator
Kessler Sports Medicine
Fort Lauderdale, FL
06.2016 - 10.2018
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed patient check-in and check-out procedures and processed payments.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Medical Assistant Degree -
Lincoln College of Technology
09.2011
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05.2007
Associate of Arts - Health Administration
Palm Beach State College
Lake Worth, FLSkills
- Quality Assurance
- Multitasking and Organization
- Patient Education
- Customer Service
- Verbal and Written Communication
- Insurance Company Knowledgeable
- Organized and Detail-Oriented
- Quality Standards and Protocols
Timeline
Health Care Navigator
Certified Foot And Ankle Specialists
09.2023 - Current
Patient Access Representative
Delray Medical Center
10.2021 - 09.2023
Scheduling Coordinator
Medical Specialists of Palm Beaches
08.2020 - 10.2021
Front Desk Receptionist
Chiropractic Office
10.2018 - 08.2020
Surgical Coordinator
Kessler Sports Medicine
06.2016 - 10.2018
Medical Assistant Degree -
Lincoln College of Technology
High School Diploma -
Boca Raton Community High School
Associate of Arts - Health Administration
Palm Beach State College
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