Valencia Ransom
Blakely,GA
Summary
Proven healthcare professional with extensive experience at Flowers Hospital, adept in data entry and patient service. Excelled in maintaining HIPAA compliance and enhancing patient trust through empathetic customer service. Demonstrated strong organization and effective communication, significantly improving ward efficiency and patient care coordination.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ward Clerk
Bainbridge Memorial Hospital
01.2024 - 08.2024
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Supported office staff and operational requirements with administrative tasks.
- Filled out records, staffing sheets, and patient documents.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
Patient Service Representative
Flowers Hospital
04.2023 - 10.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
Ward Clerk
Miller County Nursing Home
09.2022 - 03.2023
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Supported office staff and operational requirements with administrative tasks.
- Filled out records, staffing sheets, and patient documents.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
Education
High School Diploma -
Early County High School
Blakely, GA 05-2021
Skills
- Strong Organization
- Data Entry
- Task Delegation
- Healthcare experience
- Reception Management
- Work Prioritization
- Clerical Functions
- Customer Service
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Medical Assistant (CMA)
Timeline
Ward Clerk
Bainbridge Memorial Hospital
01.2024 - 08.2024
Patient Service Representative
Flowers Hospital
04.2023 - 10.2023
Ward Clerk
Miller County Nursing Home
09.2022 - 03.2023
High School Diploma -
Early County High School
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