VALENCIA R. DOYLE
Orlando
Summary
Dedicated and results-driven professional with 24 ½ years of experience at Southwest Airlines, demonstrating exceptional problem-solving and conflict resolution skills within the organization. Highly organized and focused on ensuring internal customers feel supported, creating a positive and seamless customer service experience. A strong mentor and leader, having guided numerous individuals who have successfully advanced into higher management roles. Committed to operational excellence, employee development, and fostering a collaborative work environment to drive success and continuous improvement.
Overview
13
13
years of professional experience
Work History
Base Manager of Inflight Operations
Southwest Airlines
10.2021 - 12.2024
- Established clear KPIs and performance expectations for our team. Which improved performance visibility, allowing proactive support for underperforming areas. Utilized internal reward programs to incentivize high performers. This increased employee engagement and a lower attrition rate.
- Managed a team of 1700+employees (contract and non-contract) by setting expectations for success while maintaining the guidelines of the CBA.
- Identified skill gaps and introduced tailored training sessions in leadership, communication, and technical skills. including training workshops and one-on-one coaching sessions monthly.
- Organized monthly interdepartmental meetings to align goals, share updates, and resolve conflicts. Fostered a collaborative culture by encouraging joint projects and team-building activities across departments. Strengthened relationships and achieved shared objectives efficiently.
- Balanced funding across our department to ensure celebrations and recognition opportunities were allocated to increase morale and show appreciation of the hard work from our employees.
Assistant Base Manager of Inflight Operations
Southwest Airlines
07.2011 - 10.2021
- Assist the Base Manager with daily operations, administrative functions, and resolution of contractual matters, ensuring seamless coordination and adherence to policies.
- Address Flight Attendant inquiries and correspondence, providing accurate and timely responses to maintain operational efficiency and employee satisfaction.
- Complete and submit Southwest Operational Irregularity Reports (OIRs) promptly, ensuring proper follow-up with Flight Attendants to resolve issues and maintain compliance.
- Provide comprehensive support and guidance to mobile Supervisors through clear, thorough, and consistent communication, fostering a cohesive and informed leadership team.
- Participate in fact-finding meetings by conducting thorough investigations, gathering critical information, and delivering timely, well-documented conclusions to support effective decision-making.
Education
Associates of Arts -
Valencia College
01.1997
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Del Campo High School
Skills
- Occupational safety oversight
- Scheduling coordination
- Employee engagement
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Budget control
- Staff development
- Operations management
- Conflict resolution
Timeline
Base Manager of Inflight Operations
Southwest Airlines
10.2021 - 12.2024
Assistant Base Manager of Inflight Operations
Southwest Airlines
07.2011 - 10.2021
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Del Campo High School
Associates of Arts -
Valencia College
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