Valencia Scott

- Oversaw the daily operations and management of a 103-unit complex
- Implemented and enforced lease agreements, ensuring compliance with company policies and state regulations.
- Conducted routine property inspections to maintain cleanliness, safety, and overall appearance of the complex.
- Managed resident relations, addressing inquiries, concerns, and maintenance requests in a timely and professional manner.
- Coordinated and supervised maintenance and repair projects, ensuring timely completion and quality workmanship.
- Assisted in the marketing and leasing of available units, conducting property tours and processing rental applications.
- Prepared and managed budgets, overseeing rental income, expenses, and financial reports for the property.
- Collaborated with vendors and contractors for maintenance and landscaping services, ensuring cost-effective solutions.
- Worked closely with property owners and management company to achieve financial objectives and maintain property value.

• Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
• Enter and clear maintenance and repair request. Reach out to local contractors for proposals.
• Resolve conflicts between tenants regarding noise, encroachments and parking.
• Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Complete all day to day & weekly task such as processing rents, collections, complete market surveys and all weekly reports for corporate office.

• Managed two tax credit properties totaling 170 units.
• Implemented all wishes and wants from owners on a day to day basis.
• Managed delinquencies, collections and evictions.
• Provided training and supervision of all employees while maintaining a good working relationship of harmony and a team effort amongst staff.
• Daily walks of community grounds and all other facilities.

• Reviewed completed applications and assessed household information against file history and program regulations
• Coordinated maintenance repairs to keep facilities operational and attractive
• Maintained thorough, accurate and compliant records for internal and regulatory audits
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
• Conducted annual re-examination appointments and housekeeping inspections
• Handled disciplinary actions, performance appraisals and terminations of company staff.