Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valencia Stegall

Waco,TX

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

20
20
years of professional experience

Work History

Director of Housekeeping

Waco Healthcare & Rehabilitation Center
Waco, Texas
03.2022 - Current
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports and other business documentation.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Director of Housekeeping

Hyatt Place Waco
Waco, Texas
02.2021 - 02.2022
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed laundry sorting, washing, drying and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports and other business documentation.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Directed team of 12 personnel in busy hotel with 98 rooms.
  • Maintained required records of work hours, budgets and payrolls.
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Director of Housekeeping

Hyatt Place
Columbia, SC
08.2017 - 11.2020
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports and other business documentation.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Directed team of 14 personnel in busy hotel with 98 rooms.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Director of Environmental Services

HHS Environmental Services
Camden, SC
11.2015 - 06.2017
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Housekeeping Manager

Detroit Marriott Renaissance Center
Detroit, MI
12.2000 - 05.2014
  • Managed staff of 18 housekeepers.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.

Education

GED -

Richland One Charter Middle College High School
Columbia, SC
06.2015

Skills

  • Department Coordination
  • Improvement Plans
  • Cart Stocking and Organization
  • Performance Assessment
  • Standards Compliance
  • Complaint Handling
  • Linens Management
  • COVID-19 Safety Procedures
  • Employee Work Scheduling
  • Task Prioritization
  • CDC Sanitation Guidelines
  • Personnel Problem Management
  • Maintenance and Repair Leadership
  • Hazardous Chemicals
  • Employee Counseling
  • Providing Feedback
  • Equipment Safety
  • Customer Retention
  • Team Meetings
  • Service Quality
  • Proper Equipment Usage
  • Room Turnover
  • Word Processing
  • Quality Assessments
  • Records Management Systems

Timeline

Director of Housekeeping

Waco Healthcare & Rehabilitation Center
03.2022 - Current

Director of Housekeeping

Hyatt Place Waco
02.2021 - 02.2022

Director of Housekeeping

Hyatt Place
08.2017 - 11.2020

Director of Environmental Services

HHS Environmental Services
11.2015 - 06.2017

Housekeeping Manager

Detroit Marriott Renaissance Center
12.2000 - 05.2014

GED -

Richland One Charter Middle College High School

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Valencia Stegall