Valencia Taite
Detroit
Summary
Experienced with patient care coordination, clinic management, and administrative support. Utilizes strong communication and organizational skills to enhance patient experiences and streamline clinic operations. Knowledge of handling high-pressure situations and maintaining accurate patient records, ensuring smooth and efficient clinic environment.
Overview
15
15
years of professional experience
Work History
Clinic Service Representative
Henry Ford Health System
06.2021 - Current
- Registering patients in the EPIC system to see a doctor, preregistration
- Face to face check in’s and check out’s, insurance verification
- Provide excellent customer service skills
- Collecting co-payment from patients
- Dependable, punctual, and flexible, committed to the team concept
- Ability to work essentially with patients of diverse backgrounds and ages
Health Screener
Henry Ford Health System
02.2021 - 06.2021
- Greet visitors and conduct health screens before visitors enter the building
- Screen visitor’s temperature using a thermometer
- Provide appropriate mask / face covering as well as hand sanitizer
- Transport patients to and from doctor appointments
Office Assistant
Holy Cross Service
11.2009 - 02.2021
- Greet visitors and conduct health screens before visitors enter the building
- Screen visitor’s temperature using a thermometer, provide appropriate mask / face covering as well as hand sanitizer
- Responsible for transcription, typing, all other clerical duties and filing company correspondence using Microsoft Word
- Collaborate with agencies to verify medical insurance through phone, email, fax, and face-to-face contact
- Answering phones, greeting potential clients, and showing model rooms
- Manage all clerical responsibilities, daily office tasks including ordering office supplies and scheduling appointments using Microsoft Outlook
Education
Bachelor of Business Administration - Human Resource Management
Baker College
Allen Park, MI09.2011
Associates Degree of Arts - Liberal Arts
Lewis College of Business
05.2007
Skills
- Strong Communicator
- Attentive Listener
- Proficient in the Epic System / Cadence
- Proficient Microsoft Office 365 / Word / Excel / Powerpoint
- Outlook
- Excellent customer service skills
- Can type 40 wpm
- Patient scheduling
- Office equipment
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- HIPAA compliance
- Insurance verification
- Appointment management
- Healthcare systems
- Calm and professional under pressure
- Understanding customer needs
Timeline
Clinic Service Representative
Henry Ford Health System
06.2021 - Current
Health Screener
Henry Ford Health System
02.2021 - 06.2021
Office Assistant
Holy Cross Service
11.2009 - 02.2021
Associates Degree of Arts - Liberal Arts
Lewis College of Business
Bachelor of Business Administration - Human Resource Management
Baker College
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