Valencia Tucker
Customer Service Rep/CNA
Indianapolis,In
Summary
Provide high-quality care to patients daily. Train new patient care techs for the clinic. Work well in a high pressure environment. Well-organized and efficient. Strong background in all phases of customer service and clinical care. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Nurse Assistant/Customer Service Representative
Community Cancer Center
North Indianapolis, Indiana
10.2018 - Current
- Prepare treatment rooms for patients.
- Obtain vital signs, EKG's, and specimen collection.
- Communicate with RN's and other team members, patients, and family.
- Train newly hired Patient Care Techs Document patient's information in EPIC, electronic medical record system.
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wipe down equipment with hospital standard products after each patient to prevent infection.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Patient Care Tech
San Antonio, TX
10.2017 - 10.2018
- Provided direct and indirect patient care including vital signs on patients that have been admitted to the unit.
- Assist with skin assessments.
- Performed duties in care of patients needs such as feeding, bathing, dressing, toileting and be moblie.
- Provided patients and their families with emotional support.
- Administered blood glucose checks and ADL's.
- Assist with dressing changes and/or catheter insertions.
- Removed IV's when patients was being discharged.
Patient Care Tech
St. Vincent Hospital
Indianapolis, In
05.2017 - 10.2017
- Worked close with RN's and medical staff.
- Took patient vital signs and collected patient histories.
- Turned patients every two hours.
- Valencia Tucker Page 2 Assist patients with necessary needs such as feeding, dressing, toileting and mobility.
- Set up rooms for sterile procedures.
- Cleaned after medical procedures.
- Collected blood samples and specimens.
- Maintained supplies and medical instruments in patients rooms for nursing staff.
- Recording patient's diagnostic examination on the hospital system.
Education
Diploma - undefined
Sam Houston High School
Skills
Nursingundefined
Timeline
Nurse Assistant/Customer Service Representative
Community Cancer Center
10.2018 - Current
Patient Care Tech
10.2017 - 10.2018
Patient Care Tech
St. Vincent Hospital
05.2017 - 10.2017
Diploma - undefined
Sam Houston High School
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