Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valencia Valdez

Columbus,OH

Summary

I am a caring, embracing , and empathetic Medical Support Assistant . My goal is to bring joy to all Veterans, their family members, and my co-workers, while effectively and professionally being skilled with technical, clerical and patient support. I maintain strong interpersonal communication with talent effectively dealing with patients and staff alike. My energy cultivates trust and a rapport which results in patient satisfaction., All the while practicing and upholding VHA Standards daily.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Support Assistant

The Department of Veteran Affairs
Columbus, OH
08.2023 - Current
  • Greeted patients and visitors verified patient information and scheduled appointments.
  • Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
  • Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
  • Updated patient demographic information in the EHR system upon verification of accuracy.
  • Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
  • In our Surgical unit, I assisted the veteran and other professional staff in coordinating scheduled procedures and return appointments.
  • Made necessary adjustments when staffing was a issue.
  • Canceled and Rescheduled and cleared all Queues( Future, No show/Cancel/Displaced/Standby)
  • Participated in Team meetings to manage, plan,and stay aware of all changes in patients treatment plan.
  • Communicate team success in performance goals

  • Continously maintain HIPPA Compliance

Partial Hospitalization Program Coordinator

The Woods at Parkside
Gahanna, OH
03.2016 - 04.2021
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked closely with drug court staff in designing treatment plans specific to client needs.
  • Ensured Client safety through maintaining empathetic and non-judgemental atmosphere.
  • Oriented and navigated client through admissions process.
  • Verified insurance benefits, and pre-authorized clients coverage.
  • Collected urine samples from clients to test for substances.
  • Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
  • Contacted insurance carriers to obtain authorizations for services delivered to patients.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Education

Certified Medical Assistant - Medical Assisting

Metropolitan Technical Institute
Long Beach, CA
05.1989

High School Diploma -

Grover Cleveland Charter High School
Reseda, CA
06.1985

Some College (No Degree) - Nursing

Columbus State Community College
Columbus, OH

Some College (No Degree) - Mass Communications

California State University Northridge
Northridge, CA

Skills

  • Standard Operating Procedures
  • Covered several VA Clinics-Gastroenterology, Wound, Plastic Surgery, General Surgery, Orthopedics, Pain and Urology
  • Proficient in Excel, Microsoft Office, Powerpoint
  • Cerner Electronic Medical Records
  • Detail Oriented
  • Advanced Knowledge of Medical Terminology
  • HIPAA Compliance
  • Schedule appointments and effectively communicate with incoming and outgoing patients Following up with No Shows, rescheduling, cancelling appointments, referrals, and consults
  • Safeguard sensitive information against unauthorized disclosures
  • ICB Insurance Capture Buffer verification and scanning veteran's provider information
  • Patient-focused care

Certification

  • CPI Certified
  • CPR Certified
  • CDCA Certified

Timeline

Medical Support Assistant

The Department of Veteran Affairs
08.2023 - Current

Partial Hospitalization Program Coordinator

The Woods at Parkside
03.2016 - 04.2021

Certified Medical Assistant - Medical Assisting

Metropolitan Technical Institute

High School Diploma -

Grover Cleveland Charter High School

Some College (No Degree) - Nursing

Columbus State Community College

Some College (No Degree) - Mass Communications

California State University Northridge

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Valencia Valdez