Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Valencia Walker

Flint,MI

Summary

Hello Hiring Manager, I am Valencia Walker, I graduated with my Master of Science in Psychology from Phoenix University on 04/01/2024-a Student at Flat Iron School for Software Engineering. My two Undergraduate backgrounds are in The field of Health Administration. I obtained my B.S. in Health Administration from the University of Michigan-Flint in 2018. I received my A.S. in Health Administration in 2013 from Colorado Technical University. I'm searching for remote work. I'm currently working as a Medicare Advocate as an Independent Contractor; I have former experience as a Research Clinical Coordinator. I have experience as a certified Medicare Advocate. Here is My contact information email is ValenciaWalker37@yahoo.com.valenciw90@email.phoenix.edu. LinkedIn: https://www.linkedin.com/in/valencia-walker-306a7477/ Thank you Valencia Walker ValenciaW9 (github.com) ValenciaWalker37@yahoo.com. Valenciw90@email.phoenix.edu https://www.linkedin.com/in/valencia-walker-306a7477/ ValenciaW9 (github.com) Valencia Walker (810) 348 2944 (810) 969 -5813

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medicare Enrollment Specialist

AgentC Solutions
10.2022 - 12.2022
  • Independent contractors
  • A successful advocate will possess the desire to help others optimize and understand their benefits
  • Patience, empathy, and effective solid communication skills are imperative to success
  • Must be comfortable working from home and enjoy a modern gig experience
  • The Medicare Advocate will be part of a fast-paced environment, so he or she must be capable of working independently and handling a wide variety of situations to qualify individuals over the phone and transfer them to licensed insurance agents.
  • Created and maintained a database to track enrollment status of applicants.
  • Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
  • Reviewed applications to verify accuracy and completeness of information provided.
  • Developed and implemented procedures for ensuring accuracy in Medicare enrollment applications.
  • Assisted customers with completing the application process for Medicare enrollment.
  • Conducted outreach activities to educate potential enrollees about available plans and programs.
  • Responded to customer inquiries related to their enrollment status or other issues.
  • Processed enrollments, changes, cancellations, and terminations according to established guidelines.
  • Coordinated with internal departments on complex cases that require additional follow-up or action.
  • Interpreted federal regulations regarding Medicare eligibility requirements and communicated them clearly to customers.
  • Maintained current knowledge of all applicable laws governing the Medicare program.
  • Analyzed customer data in order to identify trends and areas needing improvement in the enrollment process.
  • Generated reports related to enrollments, activity levels, demographics. as requested by management.
  • Adhered strictly to all HIPAA privacy rules when handling confidential patient information.
  • Participated in training sessions designed to increase understanding of new policies or procedures related to enrollment processes.

Data Research Specialist

PACE Group International
11.2020 - 01.2022
  • Research , Data mining gathering data for the aviation industry, focused on partnering and developing successful business relationships with suppliers and customers
  • Producing research data with a dedication in providing our colleagues with their aircraft parts and engine needs all around the world
  • Aviation #Aerospace #Datamining https://pacegroupinternational.com
  • Developed and implemented data collection systems to track progress of research projects.
  • Analyzed qualitative and quantitative data from surveys, studies, focus groups, and other sources.
  • Created reports summarizing the findings of research projects.
  • Identified trends in collected data through visualization techniques such as charts, tables, maps.
  • Documented all research activities including sampling methods, data sources, collection procedures.
  • Provided technical support related to the implementation of new data collection systems or software tools.
  • Maintained accurate records of all research activities including results, observations, conclusions.
  • Assisted in developing strategies for utilizing collected information to inform decision making.
  • Organized and maintained databases containing large volumes of complex information.
  • Established relationships with external organizations or vendors who can provide additional resources or expertise.
  • Reviewed literature relevant to specific areas of study in order to identify potential sources of information.
  • Cleaned and manipulated raw data.
  • Used statistical software to analyze and process large data sets.

Clinical Research Coordinator

AAMRC Medical Research Center
10.2019 - 11.2019
  • Confidentiality Agreement for Survey Coordinator University of Chicago Sep 2019 - Sep 2019 (1 month) Independent Contractor
  • Collect while storing research data of study participants surrounding the Flint Water Crisis of Attitudes And Behaviors, In Flint After The Water Crisis: A Human Rights-Informed Community-Based Research Project gathering data.
  • Compiled trial related documents into a master file as required by sponsor or regulatory agency.
  • Assisted in preparing periodic reports summarizing progress of clinical studies.
  • Developed and maintained accurate and timely study databases.
  • Assisted in the preparation of Institutional Review Board submissions for clinical trials.
  • Conducted routine visits to research sites to ensure compliance with protocol requirements.
  • Performed patient assessments, collected and analyzed data, and prepared reports.
  • Monitored patient safety during clinical trials according to established guidelines.
  • Provided guidance on Good Clinical Practice regulations and other applicable regulatory standards.
  • Coordinated investigator meetings, conference calls, and site initiation visits as needed.
  • Collaborated with internal departments such as Regulatory Affairs and Data Management to ensure that all studies were conducted in accordance with ICH-GCP guidelines.
  • Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
  • Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
  • Reviewed medical records for accuracy of source documentation prior to database lock.
  • Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, guidelines.
  • Provided training to study staff on protocol requirements and GCP regulations.
  • Prepared informed consent forms for review by ethics committees.
  • Developed case report forms for data collection at investigational sites.
  • Reviewed CRFs for completeness and accuracy before database entry.
  • Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
  • Organized investigator meetings; developed meeting agendas; created presentations; tracked action items from meetings; coordinated follow-up communications after meetings.
  • Kept patient care protocols and clinical trial operations in compliance.
  • Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
  • Collected, processed and delivered specimens from trial participants.
  • Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
  • Organized, analyzed and modeled study data.
  • Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
  • Monitored subject enrollment and tracked dropout details.
  • Took vital signs and collected medical histories as part of study protocols.
  • Gathered and reviewed study data.
  • Placed orders for medications to be used in studies.
  • Educated participants on studies and anticipated outcomes.
  • Conducted screening interviews to determine eligibility of possible subjects.

Human Resource Intern

Wellness AIDS Services, IncFl
Flint, MI
07.2017 - 12.2017

Filing Document's, Creating Medical Needle kits, Creating Sex Safety kits. Organizing Medical Supplies.

Administrative clerical tasks forming calendars and brochures organizing CTR Risk Assessment Med

Documents.

  • Prepared onboarding documents for new hires, such as contracts and employee handbooks.
  • Organized and maintained personnel records in a secure database.
  • Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
  • Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
  • Worked on multiple projects simultaneously in fast-paced environment.
  • Found and retrieved information from files in response to requests from authorized users.
  • Demonstrated awareness, understanding and skills necessary to work in diverse environment.

Food Preperation

Sadexco Magic
03.2017 - 08.2017

Reading recipes and or/product instructions. using knowledge of temperature necessities and spoilage.

using regulatory rules and necessary procedures. General cooking responsibilities. complies with

HACCP

procedures and policies. Cleaning workstations and taking temperature.

  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Measured ingredients required for specific food items being prepared.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
  • Baked breads, rolls and other pastries using traditional recipes.
  • Cooked a variety of foods according to customer orders or supervisors' instructions.
  • Operated large-volume cooking equipment such as grills, deep fat fryers or griddles.
  • Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
  • Labeled containers with identifying information like date prepared and expiration dates.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Followed recipes and customer requests to prepare meals.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Re-stocked, organized and arranged service and food stations.
  • Cleaned utensils, dishes and glasses for customer use.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Used food production system to drive quality and shelf life compliance.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Distributed food to waiters and waitresses to serve customers.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Portioned and wrapped food or placed directly on plates for service to patrons.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.

Office Assistant

University of Michigan-Flint
08.2014 - 09.2014
  • Demonstrated exceptional organizational skills in maintaining the establishment and skillfully addressing phone inquiries with well-informed responses.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • to all inquiries of the Student Success Center.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

ER Intern

Hurley Medical Center, Flint, MI
Flint, MI
09.2012 - 08.2014

Assisting medical personnel . organizing medical supplies , feeding patients, assisting patients

  • Greeted patients and visitors in the Emergency Room, providing information and assistance as needed.
  • Collected patient data such as name, address, insurance information and medical history.
  • Assisted nurses with administrative tasks including filing paperwork and updating patient records.
  • Provided emotional support to patients, family members and friends during stressful times.
  • Organized supplies in the Emergency Room according to established procedures.
  • Helped maintain a clean environment by sanitizing examination rooms after each use.
  • Provided comfort items to patients such as blankets, pillows or water cups when requested.
  • Maintained confidentiality of all patient records while adhering to HIPAA regulations.
  • Assisted nursing staff with changing bed linens and stocking rooms with necessary supplies.
  • Coordinated activities between different departments within the hospital in order to ensure smooth operations of the ER.
  • Monitored supply levels in order to prevent shortages during peak hours of operation.
  • Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
  • Restocked supplies kept in patient rooms to maintain optimal levels.
  • Restocked supplies and cleaned equipment between patients.
  • Greeted, guided and offered assistance to patients and visitors.
  • Monitored health and well-being of clients and reported significant health changes.
  • Supported nursing staff in day-to-day operations.
  • Offered information, support and comfort to patient families.
  • Received blood and bodily fluid samples and passed to employees

Education

Master of Science - Clinical Mental Health Counseling

University of Phoenix
Phoenix, AZ
07-2026

Certficate, Computer Software Engineering -

Flatiron School
10.2024

Master of Science - Psychology

University of Phoenix
Phoenix
04-2024

Bachelor's Degree, Bachelors in Health Administration -

University of Michigan-Flint
04.2018

Health Administration Associates in Science Service, Health/Health Care Administration/Management -

Colorado Technical University
08.2013

Skills

  • Mental Health
  • Counseling Psychology
  • Psychotherapy
  • Analyzing
  • Crisis Intervention
  • Critical Thinking
  • Therapy
  • Active Listening
  • Empathy
  • Psychology
  • Time management
  • Interpersonal communication
  • Goal setting and prioritizing
  • Research
  • Counseling Skills
  • Program Development
  • Strong writing skills
  • Analyze Data
  • Data entry
  • Administrative Assistant
  • Web Development
  • Software Engineering
  • Human Resource
  • Web Development
  • Microsoft PowerPoint
  • Algorithms
  • Data Structures
  • Mac
  • Mocha Test
  • Chai Test
  • DBeaver
  • Python
  • React
  • JavaScript
  • Sql
  • Sql Alchemy
  • PostMan
  • Ruby
  • C
  • Java
  • HIPAA Compliance
  • Medicare Advocacy
  • Project management
  • Budget planning
  • Communication
  • Problem-solving
  • Analytical
  • Behavioral Skills
  • Psychology Skills
  • Engineering
  • Computer Science
  • Python
  • Software Engineering
  • Psychology
  • Clinical
  • Design
  • Research
  • Programming
  • Testing
  • Artificial Intelligence
  • Collaborate
  • Passion
  • Innovative
  • Driven
  • Leadership
  • Customer Service
  • Sales Associate
  • Committed
  • Fast
  • Vision
  • Creative
  • GitHIub
  • MySQL
  • PostGres
  • Organizational skills
  • Attention to detail
  • Healthcare Medical Terminology
  • Technical Skills
  • Patient Care
  • Clinical Research
  • Data analysis
  • Data entry
  • Multitasking
  • Database management
  • HIPAA
  • Confidentiality
  • Typing
  • Documentation
  • Healthcare industry understanding
  • Eligibility Determination
  • Strong presentation skills
  • Performance Tracking
  • Cross-selling proficiency
  • Cold calling expertise
  • In-depth product knowledge
  • Application assessment
  • Up-selling techniques
  • Teamwork and Collaboration
  • Excellent Communication
  • Self Motivation
  • Analytical Thinking
  • Appointment Scheduling
  • Data Compilation
  • Documentation and paperwork
  • Recordkeeping and data input
  • Team building
  • Interpersonal Communication
  • Effective communication skills
  • Effective Communication
  • Relationship Building
  • Adaptability and Flexibility
  • Professional Demeanor
  • Decision-Making
  • Problem-solving aptitude
  • Written Communication
  • Professionalism
  • Reliability
  • Interpersonal Skills
  • Proficiency in [Software]
  • Attention to Detail
  • Continuous Improvement
  • Goal Setting
  • Program understanding and advisement
  • Time Management
  • Telephone Etiquette
  • Knowledgeable in [Software]
  • Technical Writing
  • Troubleshooting and resolution
  • Database Management
  • Database Management Software
  • Data synchronization
  • Testing and debugging
  • Object-Oriented Programming
  • Amazon Web Services
  • Software Development
  • Customer Support
  • Data Analysis
  • Research and Development
  • API design
  • Detail Oriented
  • Excellent communicator
  • Laboratory results management
  • Dispensing oversight
  • Research experience
  • Trial oversight
  • Documentation requirements
  • Protocol development
  • Case report management
  • Specimen handling
  • Site Management
  • Biostatistics knowledge
  • Documentation Management
  • Clinical trial management
  • Database organization
  • Good clinical practice
  • Meeting Coordination
  • Informed Consent Process
  • Subject Retention Strategies
  • Report Preparation
  • Schedule Coordination
  • Scheduling proficiency
  • Time management abilities
  • Protocol Review
  • Team Collaboration
  • Analytical Skills
  • Organizational Skills
  • Records Management
  • Task Prioritization
  • Treatment implementation
  • Family Counseling
  • Group Therapy
  • DSM-IV categorizations
  • Patient Screening
  • Emotional awareness
  • Psychological Assessment
  • Regulatory Compliance
  • Professional Networking
  • Substance Abuse Counseling
  • Family therapy
  • Mental Health Diagnosis
  • Empathy Development
  • Consultations
  • Marriage counseling
  • Behavior Analysis
  • Mood disorders specialist
  • Regulatory code
  • Multicultural Competence
  • Clinical Supervision
  • Psychotherapy Techniques
  • Adolescent psychology
  • Adult psychology
  • Cognitive Restructuring
  • Case Management
  • Coordinating Care
  • Mental Health Assessment
  • Crisis Management
  • Treatment Plan Development
  • Treatment coordination
  • Behavior monitoring
  • Program Management
  • Social Services
  • Clinical Documentation
  • Patient Records Management
  • Data Gathering
  • Interpersonal Skills Development
  • Treatment Planning
  • Medical Provider Training
  • Applied Behavior Analysis
  • Behavior Observation
  • Problem-Solving
  • Research management
  • Statistical Analysis
  • Individual Education Plans
  • Encouragement and Motivation
  • Progress Updates
  • Developmental Disability Rehabilitation
  • Clerical Functions
  • Grief counseling
  • Child and Adolescent Counseling
  • Behavioral assessment
  • Suicide Risk Assessment
  • Career Counseling
  • Depression Treatment
  • Individual Counseling
  • EMR Software
  • Therapeutic expertise
  • Biopsychosocial Assessments
  • Building rapport
  • Care Plan Development
  • Intake Screening
  • Developing relationships
  • Behavior Modification
  • Superior communication skills
  • Art therapy integration
  • Patient Referrals
  • Patient Evaluation
  • Solution-focused counseling
  • Play therapy techniques
  • Data Warehousing
  • Report Writing
  • Data Modeling
  • Technical Analysis
  • Database Maintenance
  • Data Mining
  • Excel Functions
  • SQL
  • Flexible Schedule
  • Database Programming and SQL
  • SQL Databases
  • Project Management
  • Policies implementation

Certification

  • Java Certification - LetsUpgrade
  • Python Certification - LetsUpgrade
  • Python
  • React Certification - LetsUpgrade
  • React
  • JavaScript Certification - LetsUpgrade
  • Javascript
  • HIPAA - Advanced HIPAA Training
  • Medicare Advocate - Agency C soultions LLC

Timeline

Medicare Enrollment Specialist

AgentC Solutions
10.2022 - 12.2022

Data Research Specialist

PACE Group International
11.2020 - 01.2022

Clinical Research Coordinator

AAMRC Medical Research Center
10.2019 - 11.2019

Human Resource Intern

Wellness AIDS Services, IncFl
07.2017 - 12.2017

Food Preperation

Sadexco Magic
03.2017 - 08.2017

Office Assistant

University of Michigan-Flint
08.2014 - 09.2014

ER Intern

Hurley Medical Center, Flint, MI
09.2012 - 08.2014

Master of Science - Clinical Mental Health Counseling

University of Phoenix

Certficate, Computer Software Engineering -

Flatiron School

Master of Science - Psychology

University of Phoenix

Bachelor's Degree, Bachelors in Health Administration -

University of Michigan-Flint

Health Administration Associates in Science Service, Health/Health Care Administration/Management -

Colorado Technical University
Valencia Walker