Valencia White

- Cut fabric according to specific measurements, ensuring accuracy and quality.

- Assemble patterns and prepare sewing kits for classes and online orders.

- Package and label orders for shipping, ensuring that all components are included and securely packed.

- Maintain a clean and organized work environment, including the storage of fabrics and supplies.

- Assist with inventory management, including the restocking of materials and conducting inventory counts as needed.

- Provide excellent customer service, responding to customer inquiries related to orders when necessary.

- Collaborate with the team to streamline the order fulfillment process and improve customer satisfaction.

• Sewing for 10+ years
• Created clothing brand LateBloomer LLC
• Researching current fashion trends and determining what consumers will like
• Collaborating with the design team to develop ideas for new products based on research data
• Designing sketches for new products with a design team
• Testing and deciding on fabrics, colors, patterns and textures for each design
• Overseeing the production of designs, including carrying out fittings, determining prices and managing marketing
• Maintaining relationships with photographers, other designers and models

• Promoted loyalty club membership, set up accounts and entered customer information.
• Handled slot machine payouts exceeding an amount of $900,000 and guest prize redemption to meet diverse guest needs.
• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Provided assistance to technicians during repairs or maintenance activities.
• Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
• Maintained a professional attitude with guests while providing excellent customer service.

• Manage and coach assigned students from the point of first class start to program completion through proactive service and outreach.
• Accurately document, maintain, and track all student interactions, information, and progression through the Customer Relations Management system.
• Maintain productivity of 80% or higher, meet speed to response goals and demonstrate high quality customer service throughout all student interactions.

• Utilized customer relationship management, e.g., SalesForce case management tools and Peoplesoft Student Records Modules pulled, completed, and accurately maintained approximately 5,000 records of current students.
• Served as current student's liaison, assisted through various student services-related issues, e.g., UMGC Undergraduate/Graduate Schools, Financial Aid, Student Accounts, Registrar's Office, etc.
• Educated current students on specific degree requirements with the use of the academic advisement report/degree plan conducted upwards of 30,000 consultative conversations.

• Managed staff of 40+ sales associates, two Full-Time Associate and three assistant managers.
• Promoted from Assistant Manager to Store Manager within two months.
• Assigned work to team members based on company needs, personal strengths and job knowledge.

• Enrolled in 6-week training program; opening and closing the store, customer focus, asset protection, visual displays, and fashion and trend knowledge.
• Assisted with hiring, training, motivating, coaching and developing store associates.
• Trained 40+ new sales associates each quarter.

• Operated the cash register with a daily amount of $150.
• Stocked shelves and supplies and organized displays.
• Helped customers with questions, problems and complaints in person and via telephone.

• Underwritten the final loan approval process for customer vehicle purchases.
• Generated minimum of 20+ new leads each day and called 50 leads daily.
• Contacted a total of 8,400 customers for a loan through telemarketing.
• Financed car loans totaling between $2,000,000 to $3,230,000; sold 170 cars in 11 months.

• Managed/trained 40+ employees to provide better customer service to meet daily sales quota.
• Managed/accountable for $600 per six registers for 'daily open' -ensured $3,600 available for business sales.
• Maintained position of Point-of-Contact while Store Manager and District Manger were unreachable to help other surrounding stores with issues.

• Enrolled in 10-week operations program; opening and closing the store, customer focus, problem solving, visual displays, asset protection and fashion and trend knowledge.
• Maintained constant feedback with store manager and district manager to assist with training.
• Learned managerial tasks of associates tasking and delegation to complete daily to-do list.

• Trained new stock associates to maintain the structure of stocking merchandise and established a systematic working environment to accomplish daily task.
• Received an average of 15 boxes of current and new merchandise to label with security tags.

• Achieved sales goal of $1,500 - $2,000 of purchased merchandise...two departments...Savvy women's clothing/Trend accessories.
• Provided excellent customer service skills-assisted customer's wardrobe styling/established personal credit account.

• Proficient-used MS WORD, OUTLOOK and EXCEL to create client books, customer contact lists and databases.
• Assigned at deputy level...improved business systems, processes and policies in support of organizations mission.

• Assisted customers to locate sale items and CVS-marketed supplies.
• Completed money orders in average total of $7,000 weekly.

• Trained 20 New Hires on job tasks of cutting fabric and store product arrangements.
• Counted, controlled and deposited 700+ sales receipts total ling $180K+.
• Maintained payroll of $3K+ for an average of 8 employees.