VALENCIA WILSON
Washington,DC
Summary
Resourceful Administrative Specialist offering expertise in problem-solving, data analysis, project management, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Lead Specialist
Association of International Certified Public Accountants
10.2022 - Current
- Collect and analyze data from a broad spectrum of organizations to compile research for future financial legislation bills
- Provide recommendations on policy/documents and routing to appropriate staff
- Conduct research on emerging topics in the financial sector and related fields that have implications for our association
- Prepare and disseminate monthly organization announcements on behalf of the State Society of Affairs division, ensuring clear and effective communication with members and stakeholders
- Provide and resolve routine program problems related to the organization’s administrative processes within the association
- Updating and editing correspondence documents for correct grammar, spelling, capitalization, punctuation, and format
- Preparing and interpreting instructions and providing guidance to staff on travel, time and attendance, and other agency administrative policies and regulations.
Sales Coordinator
Ampersand
07.2022 - 10.2022
- Entered and accurately transmitted spot cable media schedules and revisions for political campaigns and issue groups, meeting daily deadlines
- Provided top-quality customer service to external business partners, including leading media agencies representing political advertisers nationwide
- Advised sales staff closely on individual assignments and effectively communicated monthly goals
- Established clear communication channels with cable, satellite, telco, and online affiliates to ensure ad buys were aired according to geographic and demographic targeting
- Maintained order trackers, balanced budgets for advertising campaigns, and efficiently completed and distributed political paperwork and spending reports
- Increased Sales Revenue By coordinating with the sales team and optimizing the sales process, you could contribute to an increase in sales revenue
- Customer Satisfaction by understanding the needs and expectations of customers, creating customer satisfaction programs, and implemented strategies to enhance the overall customer experience.
Studio Manager
Club Pilates
09.2021 - 04.2022
- Managed and drove 3 revenue streams, including memberships, retail, and private training, to maximize profitability and growth
- Processed payments for clients and vendors efficiently and accurately to ensure smooth financial operations
- Advised sales staff closely on individual assignments, provided regular feedback, and communicated monthly sales goals to drive performance
- Planned and assisted with off-site grass-roots events to expand the studio's reach and increase brand awareness
- Ordered retail products, implemented effective strategies to drive retail sales, and successfully upsold products to increase revenue
- Implemented studio sales initiatives to boost revenue and improve the overall customer experience
- Successfully managed the studio's budget, ensuring that it remains within forecasted figures
- Increased client satisfaction by improving the overall customer services experience, such as implementing more flexible booking options or streamlining invoicing and billing.
Sales Support to Design Consultants
Architessa
02.2021 - 08.2021
- Assisted Sales and Design Consultants with lead and opportunity creation on an as-needed basis
- Kept a daily log of all client walk-ins and matched it with the Daily Sign-In Report to ensure all client traffic was logged in Salesforce
- Completed daily check-ins with Sales & Design Consultants after every visit or at a minimum of 3 times per day to review actions needed
- Received sample orders for clients and gave them to the appropriate Sales & Design Consultant to follow up with clients
- Ordered showroom supplies from company-approved vendors
- Scheduled client appointments for Sales & Design Consultants, both in-person and virtual, and called clients beforehand with an appointment reminder
- Increased lead and opportunity creation by proactively assisting Design Consultants with their daily workload
- Improved client tracking accuracy by maintaining a comprehensive daily log of all client walk-ins and matching it with the Daily Sign-In Report to ensure all client traffic was accurately logged in Salesforce
- Boosted Sales & Design Consultant productivity by completing daily check-ins after every visit or at a minimum of 3 times per day to review necessary actions.
Account Executive
Yelp
08.2019 - 04.2020
- Developed detailed business plans aimed at achieving predetermined goals and quotas
- Discovered new sales opportunities through networking and converted them into long-term partnerships
- Conducted a minimum of 80 touchpoints with clients daily to ensure customer satisfaction and retention
- Researched business needs based on categories and territories, and recommended services accordingly
- Achieved a monthly revenue quota of 12K through successful sales and account management.
Community Recovery Specialist
AmeriCorps FEMA Corps
08.2013 - 05.2014
- Traveled across the country to assist communities in recovering from natural disasters
- Collaborated with the town of Sea Bright, NJ to create compelling presentations and flyers, resulting in a 30% boost in attendance at community meetings
- Attended and supervised these meetings
- Managed transportation routes and road closures in Denver, Colorado, in conjunction with the Red Cross
- Reviewed transportation planning studies associated with the environmental documentation
- Researched the traffic impact on the communities including traffic detours, maintenance of traffic, noise, vibration, air quality, parking, and other community impacts from the transportation infrastructure construction projects
- Conducted safety inspections on more than 20 disaster relief shelters, addressing and resolving over 10% of safety issues, thus guaranteeing the safety of all relief workers and displaced civilians
- Successfully managed a caseload of 30 clients with a range of complex needs, achieving a 90% success rate in helping them achieve their recovery goals
- Coordinated with healthcare professionals, social services agencies, and community organizations to provide wraparound services to clients, resulting in a 50% reduction in hospitalizations and emergency room visits
- Conducted weekly support groups and therapy sessions, utilizing evidence-based practices to empower clients to develop coping skills, increase self-esteem, and improve overall mental health.
Education
Bachelor of Science in Environmental Design -
Auburn University
Associates in Liberal Arts -
Coastal Community College
Skills
- Problem-solving
- Risk Management and Documentation
- Travel and Transit Oversight
- Adobe Creative Cloud
- Financial management
- Excellent leadership and time management
- Report writing & documentation
- Project management
- Sales & marketing
- Salesforce
- Strong communication skills
- Customer service oriented
- Coordination and management
- Microsoft Office Suites
- Administrative support
- Accounts management
- Critical thinking
- Strong organizational skills
- Community services
- Multi-tasking skills
- Ability to collaborate
- Customer Relations
- Root Cause Analysis
- Emergency Response
- Supply Management
- Power BI
- Financial Management
- Contract Performance Monitoring
- Contract Compliance
- Contracting Policies and Regulations
Awards Certificates
- Certificate of National Service
- Certificate of Appointment
- Segal AmeriCorps Education Award
Affiliations
Market Leadership Advisory Board for the United States Greenbuilding Council
Timeline
Lead Specialist
Association of International Certified Public Accountants
10.2022 - Current
Sales Coordinator
Ampersand
07.2022 - 10.2022
Studio Manager
Club Pilates
09.2021 - 04.2022
Sales Support to Design Consultants
Architessa
02.2021 - 08.2021
Account Executive
Yelp
08.2019 - 04.2020
Community Recovery Specialist
AmeriCorps FEMA Corps
08.2013 - 05.2014
Bachelor of Science in Environmental Design -
Auburn University
Associates in Liberal Arts -
Coastal Community College
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