Valencia A. Gibson
O'Fallon,MO
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Instacart
08.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Human Resources Specialist II
University Of Missouri- Columbia
11.2019 - 04.2021
- Assisted with writing job postings and job descriptions for boards.
- Partnered with fifteen departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked on special HR projects to promote and enhance services offered.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Temporary Recruiting Coordinator
Focus Workforce Management
01.2019 - 05.2019
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted four interviews each week.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Seasonal Human Resources Supervisor
Levy Restaurants
07.2018 - 01.2019
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Coordinated technical training and personal development classes for staff members.
Business Assistant
University Of Missouri- Columbia
08.2016 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Retail Sales Associate/Manager
Dillard's Department Store
05.2014 - 05.2016
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Human Resources Assistant
American Air Filter Company
10.2013 - 04.2015
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Temporary Worker
University Of Missouri- Columbia
05.2013 - 09.2013
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Payroll Coordinator
VATTEROTT Educational Centers
10.2008 - 07.2012
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 1500 employees.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.-
- Submitted reports on payroll activities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Payroll Specialist
Kforce- Panera Bread
01.2008 - 09.2008
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
Education
Master of Arts - Human Resources Management
Keller Graduate School of Management
St Louis, MO12.2012
Master of Science - Sports Management
United States Sports Academy
Daphne, AL07.2006
Bachelor of Arts - Sociology
University of Missouri - Columbia
Columbia, MO05.2001
Skills
- Kronos Timekeeping
- Kronos Workforce Payroll
- Payroll Administration
- Project Management
- Financial Reports
- ADP Payforce
- Peoplesoft
- Paychex
- Ceridian
- Microsoft Office
- Training & Development
- Staff Recruitment & Retention
- Compensation & Benefits
- Background Checks
- Training and Onboarding
- Screening Processes
- Employee Relations
- Multi-State Payroll
Timeline
Human Resources Specialist II
University Of Missouri- Columbia
11.2019 - 04.2021
Personal Shopper
Instacart
08.2019 - Current
Temporary Recruiting Coordinator
Focus Workforce Management
01.2019 - 05.2019
Seasonal Human Resources Supervisor
Levy Restaurants
07.2018 - 01.2019
Business Assistant
University Of Missouri- Columbia
08.2016 - 06.2018
Retail Sales Associate/Manager
Dillard's Department Store
05.2014 - 05.2016
Human Resources Assistant
American Air Filter Company
10.2013 - 04.2015
Temporary Worker
University Of Missouri- Columbia
05.2013 - 09.2013
Payroll Coordinator
VATTEROTT Educational Centers
10.2008 - 07.2012
Payroll Specialist
Kforce- Panera Bread
01.2008 - 09.2008
Master of Arts - Human Resources Management
Keller Graduate School of Management
Master of Science - Sports Management
United States Sports Academy
Bachelor of Arts - Sociology
University of Missouri - Columbia
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