Valencia A. Gibson
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Instacart
08.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Entrepreneur
Valencia's Antique Treasures
07.2021 - 09.2023
- Develop a clear vision, mission, and strategy for the business.
- Manage the financial aspects of the business, including budgeting, forecasting, and cash flow management.
- Monitor financial performance and implement strategies to optimize profitability
- Identify target markets, customer segments, and competitive positioning
- Build a strong network of contacts within the industry and related sectors.
Human Resources Specialist II
University Of Missouri- Columbia
11.2019 - 04.2021
- Assisted with writing job postings and job descriptions for boards.
- Partnered with fifteen departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked on special HR projects to promote and enhance services offered.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Temporary Recruiting Coordinator
Focus Workforce Management
01.2019 - 05.2019
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted four interviews each week.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Seasonal Human Resources Supervisor
Levy Restaurants
07.2018 - 01.2019
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Coordinated technical training and personal development classes for staff members.
Business Assistant
University Of Missouri- Columbia
08.2016 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Retail Sales Associate/Manager
Dillard's Department Store
05.2014 - 05.2016
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Human Resources Assistant
American Air Filter Company
10.2013 - 04.2015
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Temporary Worker
University Of Missouri- Columbia
05.2013 - 09.2013
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Payroll Coordinator
VATTEROTT Educational Centers
10.2008 - 07.2012
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 1500 employees.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.-
- Submitted reports on payroll activities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Payroll Specialist
Kforce- Panera Bread
01.2008 - 09.2008
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
Education
Master of Arts - Human Resources Management
Keller Graduate School of Management
St Louis, MO12.2012
Master of Science - Sports Management
United States Sports Academy
Daphne, AL07.2006
Bachelor of Arts - Sociology
University of Missouri - Columbia
Columbia, MO05.2001
Skills
- Payroll Administration
- Project Management
- Financial Reports
- Peoplesoft
- Paychex
- Decision-Making
- Relationship Building
- Flexible Schedule
- Microsoft Office
- Training & Development
Timeline
Entrepreneur
Valencia's Antique Treasures
07.2021 - 09.2023
Human Resources Specialist II
University Of Missouri- Columbia
11.2019 - 04.2021
Independent Contractor
Instacart
08.2019 - Current
Temporary Recruiting Coordinator
Focus Workforce Management
01.2019 - 05.2019
Seasonal Human Resources Supervisor
Levy Restaurants
07.2018 - 01.2019
Business Assistant
University Of Missouri- Columbia
08.2016 - 06.2018
Retail Sales Associate/Manager
Dillard's Department Store
05.2014 - 05.2016
Human Resources Assistant
American Air Filter Company
10.2013 - 04.2015
Temporary Worker
University Of Missouri- Columbia
05.2013 - 09.2013
Payroll Coordinator
VATTEROTT Educational Centers
10.2008 - 07.2012
Payroll Specialist
Kforce- Panera Bread
01.2008 - 09.2008
Master of Arts - Human Resources Management
Keller Graduate School of Management
Master of Science - Sports Management
United States Sports Academy
Bachelor of Arts - Sociology
University of Missouri - Columbia
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