Accomplished professional with a proven track record in customer service and technical support, notably at US Bank. Excelled in complaint resolution and multitasking, enhancing client satisfaction and operational efficiency. Skilled in computer applications and team collaboration, consistently meeting performance goals. Demonstrates a strong work ethic and excellent communication abilities, achieving significant customer service milestones.
Provided outstanding customer service and support to clients, resolving
inquiries efficiently and effectively.
Successfully managed multiple projects simultaneously while maintaining high
standards of performance.
Developed relationships with customers by providing prompt responses to
requests and inquiries.
Navigated multiple computer systems and applications and utilized search tools
to find information for customer inquiries.
Protected patients' rights by maintaining confidentiality of personal and financial
information.
Created and updated customer accounts with interactions, payments, and
personal information.
Ensured compliance with all regulatory requirements as they relate to
healthcare services provided by the organization.
Utilized problem-solving techniques to resolve customer complaints and issues
quickly and efficiently.
Educated customers on available services offered by the healthcare facility.
Maintained accurate records of patient interactions, including notes on billing
concerns, insurance policies, medical procedures and other related topics.
Performed data entry tasks accurately while adhering to company standards for
quality assurance.
Assisted patients with navigating online portals for scheduling appointments or
submitting payments securely.
Demonstrated strong communication skills by listening attentively and
effectively conveying information to customers.
Provided technical support for software applications used within the healthcare
facility's operations.
Strong Work Ethic
Customer Service
Listening Skills
Multitasking and Organization
Handling Customer Complaints
Complaint resolution
Computer Skills
Excellent Communication
Team Collaboration
Data Entry
Technical knowledge
Performance Goals