Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valencya Jenkins

Houston,TX

Summary

Accomplished professional with a proven track record in customer service and technical support, notably at US Bank. Excelled in complaint resolution and multitasking, enhancing client satisfaction and operational efficiency. Skilled in computer applications and team collaboration, consistently meeting performance goals. Demonstrates a strong work ethic and excellent communication abilities, achieving significant customer service milestones.

Overview

7
7
years of professional experience

Work History

PREPAID CUSTOMER SERVICES REP

US BANK
02.2021 - 04.2024

Provided outstanding customer service and support to clients, resolving
inquiries efficiently and effectively.
Successfully managed multiple projects simultaneously while maintaining high
standards of performance.
Developed relationships with customers by providing prompt responses to
requests and inquiries.
Navigated multiple computer systems and applications and utilized search tools
to find information for customer inquiries.
Protected patients' rights by maintaining confidentiality of personal and financial
information.
Created and updated customer accounts with interactions, payments, and
personal information.

Foreclosure Specialist

SourcePoint Mortgage
03.2019 - 05.2021
  • Troubleshot and resolved any issues that arose during the foreclosure process, minimizing potential delays.
  • Ensured strict adherence to deadlines by closely monitoring case progress and proactively addressing potential delays.
  • Provided guidance on loan modification options available for borrowers facing financial hardship.

Healthcare Customer Service Representative

Fanueil
01.2017 - 01.2019

Ensured compliance with all regulatory requirements as they relate to
healthcare services provided by the organization.
Utilized problem-solving techniques to resolve customer complaints and issues
quickly and efficiently.
Educated customers on available services offered by the healthcare facility.
Maintained accurate records of patient interactions, including notes on billing
concerns, insurance policies, medical procedures and other related topics.
Performed data entry tasks accurately while adhering to company standards for
quality assurance.
Assisted patients with navigating online portals for scheduling appointments or
submitting payments securely.
Demonstrated strong communication skills by listening attentively and
effectively conveying information to customers.
Provided technical support for software applications used within the healthcare
facility's operations.

Education

High School Diploma -

Sterling High School
Houston
05-2015

Skills

Strong Work Ethic

Customer Service

Listening Skills

Multitasking and Organization

Handling Customer Complaints

Complaint resolution

Computer Skills

Excellent Communication

Team Collaboration

Data Entry

Technical knowledge

Performance Goals

Timeline

PREPAID CUSTOMER SERVICES REP

US BANK
02.2021 - 04.2024

Foreclosure Specialist

SourcePoint Mortgage
03.2019 - 05.2021

Healthcare Customer Service Representative

Fanueil
01.2017 - 01.2019

High School Diploma -

Sterling High School
Valencya Jenkins