Summary
Overview
Work History
Education
Skills
Timeline
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Valenda Vixamar

Retails Experience
Fort Lauderdale,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Bottles Girl

Hollywood Live Restaurant & Lounge
01.2022 - Current
  • Collaborated with security personnel to ensure the safety and well-being of all guests in the venue.
  • Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.
  • Assisted in maintaining inventory levels, ensuring adequate stock of popular beverage items.
  • Supported team members during high-volume periods, demonstrating effective multitasking skills.
  • Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
  • Efficiently navigated crowded areas while carrying delicate glassware or trays without compromising safety standards for both staff and patrons alike.
  • Maintained a clean, organized, and inviting table area for an enjoyable guest experience.
  • Answered customers' questions, recommended items, and recorded order information.

Bartender

Doucè Restaurant and Lounge
10.2019 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bar Manger /Restaurant Server

Yard House Restaurant
04.2017 - 09.2018
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Education

Real Estate Agent - Business Administration Or Finance

Gold Coast Schools
Tamarac, FL
11.2023

High School Diploma -

Deerfield Beach High School
Deerfield Beach, FL
06.2016

Skills

  • Strong Communication Skills
  • Exceptional customer service
  • Cleanliness and hygiene
  • Menu Memorization
  • Foreign language proficiency
  • VIP guest relations
  • Teamwork and Collaboration
  • Problem-Solving
  • Warm and Friendly
  • Reliable and Responsible
  • Organizational Skills
  • Active Listening

Timeline

Bottles Girl

Hollywood Live Restaurant & Lounge
01.2022 - Current

Bartender

Doucè Restaurant and Lounge
10.2019 - 02.2022

Bar Manger /Restaurant Server

Yard House Restaurant
04.2017 - 09.2018

Real Estate Agent - Business Administration Or Finance

Gold Coast Schools

High School Diploma -

Deerfield Beach High School

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Valenda VixamarRetails Experience