Valene Deulen
Washougal,WA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, maintaining confidential records, and building unique customer relationships. Excelling in communication, problem-solving, adaptability, and ensuring positive experiences and outcomes for customers.
Overview
14
14
years of professional experience
Work History
Member Support Representative
iQ Credit Union
Vancouver, WA
06.2016 - Current
- Handled confidential information in a discreet manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Operations Manager
Victoria Secret
Vancouver, WA
02.2014 - 06.2016
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace safety, employee safety, and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring, and training of team members.
- Analyzed department metrics and performance and reported findings to management.
- I was the second-highest-ranking manager in sales in June, averaging 26% above trend.
Sales Associate
Nordstrom
Clackamas, OR
06.2013 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Handled returns and exchanges according to company policies.
Swim Instructor
LaCamas Swim and Sport
Camas , WA
02.2011 - 06.2013
- Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
- Maintained control and safety of the class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Observed participants during classes, watching for issues and incorrect techniques.
- Maintained up-to-date knowledge of swimming techniques, teaching methods, and safety regulations.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
Education
High School Diploma -
Washougal
Washougal Washington06-2013
Skills
- Complaint handling
- Member correspondence
- Relationship building
- Document processing
- Customer service
- Issue resolution
- Escalation handling
- Product sales
- Call center experience
- Discretion and confidentiality
Languages
English
Professional
References
References available upon request.
Timeline
Member Support Representative
iQ Credit Union
06.2016 - Current
Operations Manager
Victoria Secret
02.2014 - 06.2016
Sales Associate
Nordstrom
06.2013 - 11.2013
Swim Instructor
LaCamas Swim and Sport
02.2011 - 06.2013
High School Diploma -
Washougal
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