Highly organized analytical professional with 15+ years of superior goal setting, decision-making, and problem-
solving skills. Solid reputation for having positive impact on both internal and external support and overall
productivity. Keeps pace with changes in various industries and evolving needs. Strong ability to identify,
develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a
methodical approach.
AREAS OF EXPERTISE
Leadership
Analysis Skills
Office Management
Employee Evaluations
Records Management
Budgeting
Collaboration
Human Resources/Payroll
Quality Assurance
Public Relations
Regulatory Auditing
HIPAA Compliance
Overview
18
18
years of professional experience
Work History
Executive Director
St. Dominic Village
Houston, TX
08.2018 - Current
Oversee the day-to-day operations at a non-profit Senior Living Community
Hired mid-level management positions such as Assistant Executive Director, Human Resources Manager
Social Worker, Activities Director, and similar direct reporting roles
Carries responsibility for managing all business-related activities to realize the company’s vision, meet
short- and long-term goals and ensure the company’s positive image is upheld
Oversee profit and loss for each department, a responsibility which must be carefully balanced with
maintaining resident and family satisfaction
Maintained regulations and standards according to Texas Health and Human Services Commission,
addressing factors such as staffing ratios, bed capacity, housekeeping and sanitation, food services,
resident care
Fosters a positive and supportive working environment, recruiting and training team members who share
the senior living company’s commitment to providing comprehensive, top-quality resident care in a
nurturing, home-like environment
Maintain a high level of customer satisfaction, rapidly and readily addressing potential concerns from
family members and referral sources, developing win-win solutions in line with the company’s vision and
long-term goal
Supervise, monitor, and evaluate employees to facilitate a positive, highly functioning, team-oriented
working environment that fosters top-quality resident care
Develop and implement an employee and resident safety program in line with both federal/state
regulations and company standard practices and procedures.
Office Manager
Better Day Health Care
Houston, TX
07.2016 - 03.2018
Provided leadership and direction for the delivery of exceptional health services throughout the
continuum of care
Assists in budget preparation and compiles information pertaining to budgets, accounts, inventories, and
other financial operations
Completes operational requirements by scheduling and assigning administrative projects; expediting
work results
Daily use of information management systems (electronic medical record platform) to prepare forms and
paperwork for approval by others, processing and auditing transactions, running system queries,
preparing accounting reports, monitoring daily/continuous accounting activity.
Director of Medical Records/Facility Privacy Offer
Austin State Psychiatric Hospital
Austin, TX
10.2013 - 06.2016
Oversee day to day operations of the Medical Records department, including chart delinquency, status
reporting, daily census compilation, patient commitment status and diagnostic coding
Provide efficient records management service to the hospital and local service areas
Employed an efficient records analysis system that ensures all information is present and accurate
Responds adequately to audit findings, programmatic challenges and issues, coordinates responses and
necessary training for department proficiency
Maintains work structure for ten staff members by updating job requirements and job descriptions
Provide continuous training hospital wide about the importance of maintaining confidentiality of
patient identifying information and other sensitive information
Serve as the facility’s Privacy Liaison, protecting the use, gathering and dissemination of all patient
information throughout the facility
Creates and revise the departments policies and procedures for the facilities Operations Manual.
Health Information Management Specialist
Central Care Community Health Center
Houston, TX
11.2011 - 09.2013
Proficient with the electronic health record, health information systems and healthcare applications
Demonstrated understanding of the medical legal implications and responsibilities related to patient
records to protect the patient and the institution
Expertise in healthcare compliance: knowledge of privacy and security regulations, confidentiality, laws,
access, and release of information practices
Assisted with revision to policy manuals to ensure workplace quality.
Donor Recruitment Coordinator
Gulf Coast Regional Blood Center
Houston, TX
03.2010 - 10.2011
Managed all aspects of donor group blood drives in Houston school districts and surrounding areas
Conducted planning sessions and performed site inspections for efficiency of the product goals
Manage daily ledgers of equipment distributed for blood drives
Determine and implement the most effective use of marketing, scheduling and motivational tools to
maximize donor participation
Attend scheduled blood drives and monitor/evaluate and respond to issues to ensure drive success
Actively seek opportunities to increase new donor accounts through client relationships and networking
events.
Hospital, Tech III
Admissions, LSU Medical Center
Lafayette, LA
05.2006 - 02.2010
Conducted In-depth patient interviews to identify financial information and pertinent signatures
Proficient knowledge of Joint Commission Accreditation on Healthcare Organization (JCAHO) operating
compliance standards
Reviewed applications to determine medically indigent patients
Related relevant information of benefits to patients by various social service programs
Interpreted and applied complex Federal, State, and hospital policies
Maintained rules and regulations at it refers to the Health Insurance Portability and Accountability
(HIPAA) laws
Processed Medicaid and Medicare claims and collected Co-payments from patient with private insurance
Performed certification of insurance eligibility & financial screenings to establish payment plans using
credit-screening applications
Trained incoming full-time employees in customer service etiquette and processes.
Education
MBA - Business Management
Texas Southern University
2016
Healthcare Administration
Texas Southern University
2013
Timeline
Executive Director
St. Dominic Village
08.2018 - Current
Office Manager
Better Day Health Care
07.2016 - 03.2018
Director of Medical Records/Facility Privacy Offer