Summary
Overview
Work History
Education
Timeline
Generic

VALENE KOLAPO

Houston,TX

Summary

  • Highly organized analytical professional with 15+ years of superior goal setting, decision-making, and problem- solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach. AREAS OF EXPERTISE
  • Leadership
  • Analysis Skills
  • Office Management
  • Employee Evaluations
  • Records Management
  • Budgeting
  • Collaboration
  • Human Resources/Payroll
  • Quality Assurance
  • Public Relations
  • Regulatory Auditing
  • HIPAA Compliance

Overview

18
18
years of professional experience

Work History

Executive Director

St. Dominic Village
Houston, TX
08.2018 - Current
  • Oversee the day-to-day operations at a non-profit Senior Living Community
  • Hired mid-level management positions such as Assistant Executive Director, Human Resources Manager
  • Social Worker, Activities Director, and similar direct reporting roles
  • Carries responsibility for managing all business-related activities to realize the company’s vision, meet short- and long-term goals and ensure the company’s positive image is upheld
  • Oversee profit and loss for each department, a responsibility which must be carefully balanced with maintaining resident and family satisfaction
  • Maintained regulations and standards according to Texas Health and Human Services Commission, addressing factors such as staffing ratios, bed capacity, housekeeping and sanitation, food services, resident care
  • Fosters a positive and supportive working environment, recruiting and training team members who share the senior living company’s commitment to providing comprehensive, top-quality resident care in a nurturing, home-like environment
  • Maintain a high level of customer satisfaction, rapidly and readily addressing potential concerns from family members and referral sources, developing win-win solutions in line with the company’s vision and long-term goal
  • Supervise, monitor, and evaluate employees to facilitate a positive, highly functioning, team-oriented working environment that fosters top-quality resident care
  • Develop and implement an employee and resident safety program in line with both federal/state regulations and company standard practices and procedures.

Office Manager

Better Day Health Care
Houston, TX
07.2016 - 03.2018
  • Provided leadership and direction for the delivery of exceptional health services throughout the continuum of care
  • Assists in budget preparation and compiles information pertaining to budgets, accounts, inventories, and other financial operations
  • Completes operational requirements by scheduling and assigning administrative projects; expediting work results
  • Daily use of information management systems (electronic medical record platform) to prepare forms and paperwork for approval by others, processing and auditing transactions, running system queries, preparing accounting reports, monitoring daily/continuous accounting activity.

Director of Medical Records/Facility Privacy Offer

Austin State Psychiatric Hospital
Austin, TX
10.2013 - 06.2016
  • Oversee day to day operations of the Medical Records department, including chart delinquency, status reporting, daily census compilation, patient commitment status and diagnostic coding
  • Provide efficient records management service to the hospital and local service areas
  • Employed an efficient records analysis system that ensures all information is present and accurate
  • Responds adequately to audit findings, programmatic challenges and issues, coordinates responses and necessary training for department proficiency
  • Maintains work structure for ten staff members by updating job requirements and job descriptions
  • Provide continuous training hospital wide about the importance of maintaining confidentiality of patient identifying information and other sensitive information
  • Serve as the facility’s Privacy Liaison, protecting the use, gathering and dissemination of all patient information throughout the facility
  • Creates and revise the departments policies and procedures for the facilities Operations Manual.

Health Information Management Specialist

Central Care Community Health Center
Houston, TX
11.2011 - 09.2013
  • Proficient with the electronic health record, health information systems and healthcare applications Demonstrated understanding of the medical legal implications and responsibilities related to patient records to protect the patient and the institution
  • Expertise in healthcare compliance: knowledge of privacy and security regulations, confidentiality, laws, access, and release of information practices
  • Assisted with revision to policy manuals to ensure workplace quality.

Donor Recruitment Coordinator

Gulf Coast Regional Blood Center
Houston, TX
03.2010 - 10.2011
  • Managed all aspects of donor group blood drives in Houston school districts and surrounding areas
  • Conducted planning sessions and performed site inspections for efficiency of the product goals
  • Manage daily ledgers of equipment distributed for blood drives
  • Determine and implement the most effective use of marketing, scheduling and motivational tools to maximize donor participation
  • Attend scheduled blood drives and monitor/evaluate and respond to issues to ensure drive success
  • Actively seek opportunities to increase new donor accounts through client relationships and networking events.

Hospital, Tech III

Admissions, LSU Medical Center
Lafayette, LA
05.2006 - 02.2010
  • Conducted In-depth patient interviews to identify financial information and pertinent signatures
  • Proficient knowledge of Joint Commission Accreditation on Healthcare Organization (JCAHO) operating compliance standards
  • Reviewed applications to determine medically indigent patients
  • Related relevant information of benefits to patients by various social service programs
  • Interpreted and applied complex Federal, State, and hospital policies
  • Maintained rules and regulations at it refers to the Health Insurance Portability and Accountability (HIPAA) laws
  • Processed Medicaid and Medicare claims and collected Co-payments from patient with private insurance
  • Performed certification of insurance eligibility & financial screenings to establish payment plans using credit-screening applications
  • Trained incoming full-time employees in customer service etiquette and processes.

Education

MBA - Business Management

Texas Southern University
2016

Healthcare Administration

Texas Southern University
2013

Timeline

Executive Director

St. Dominic Village
08.2018 - Current

Office Manager

Better Day Health Care
07.2016 - 03.2018

Director of Medical Records/Facility Privacy Offer

Austin State Psychiatric Hospital
10.2013 - 06.2016

Health Information Management Specialist

Central Care Community Health Center
11.2011 - 09.2013

Donor Recruitment Coordinator

Gulf Coast Regional Blood Center
03.2010 - 10.2011

Hospital, Tech III

Admissions, LSU Medical Center
05.2006 - 02.2010

MBA - Business Management

Texas Southern University

Healthcare Administration

Texas Southern University
VALENE KOLAPO