Valenicia Pope
Summary
To secure a challenging and rewarding career that emphasizes increasing responsibility, personal growth, and professional achievements utilizing the skills developed through past and present experiences. I have over 10 years of experience in customer service and leadership skills. I received my bachelor's degree in Business and a certificate in Accounting Technology Specialist for my minors. I'm educated and ready for a challenge. Highly capable Campus Safety Officer with strong knowledge and expertise in security services field. Excellent security management and communications skills leading to mutually beneficial relationships with campus management, students and surrounding community.
Overview
10
10
years of professional experience
Work History
Campus Safety Officer
Daytona State College
06.2023 - Current
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Documented safety and security incidents using preset guidelines and methods.
- Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Notified police, fire department and emergency services of on-campus incidents.
- Monitored security, fire and alarms via centralized electronic interface.
- Provided security and safety to school staff and students.
- Recorded facts to prepare reports documenting incidents and activities.
Assistant Store Manager
Rue21
01.2022 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Security Profession (Armed Site Supervisor)
Allied Universal Security Services
01.2021 - 01.2022
- Patrol premises regularly to maintain order and establish a presence
- Managing security staff and doing scheduling.
- Secure all exits, doors, and windows after the end of operations.
- Check surveillance cameras periodically to identify disruptions or unlawful acts
- Investigate people for suspicious activity or possessions
- Respond to alarms by investigating and assessing the situation
- Assist people in need
- Apprehend and detain perpetrators according to the legal protocol before the arrival of authorities
- Submit reports of daily surveillance activity and important occurrences
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
Security Profession (Un-armed Site Supervisor)
Securitas Security Service
01.2017 - 01.2021
- Patrol premises regularly to maintain order and establish a presence
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Monitored work of contractors in design, construction, and startup phases of security systems.
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained physical fitness to perform physically demanding job tasks.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
Security Profession (Un-armed Security Officer)
Kent Security Services
01.2014 - 01.2017
- Perform security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
Education
MBA - Business Administration And Management
Keiser University
Daytona Beach, FL12.2024
Bachelor of Applied Science in Supervision & Management -
Broward College (North Campus)
Fort Lauderdale, Florida05.2022
Associates of Arts in Education -
Broward College (North Campus)
Fort Lauderdale, Florida12.2019
Skills
- Leadership/Managing Skills
- Organization/Time Management Skills
- Problem-solving/Verbal and Written Communication Skills
- Scheduling/Meetings Skills
- Technology/Microsoft office
- Creativity/Planning Skills
- Multi-task Skills
- Teamwork and outside-the-box thinker Skills
- Access Control/CCTV skills
- Campus Patrol
- Campus Operations
Accomplishments
- Phi Theta Kappa - Omega Phi Chapter. (Certificate of Induction).
- Honors (The National Society Of Achievements
- Graduated: Magna Cum Laude GPA 3.8
- Accounting Technology Specialist Certificate
Phone
(386) 848-7827, (786) 305-0114
Timeline
Campus Safety Officer
Daytona State College
06.2023 - Current
Assistant Store Manager
Rue21
01.2022 - 05.2023
Security Profession (Armed Site Supervisor)
Allied Universal Security Services
01.2021 - 01.2022
Security Profession (Un-armed Site Supervisor)
Securitas Security Service
01.2017 - 01.2021
Security Profession (Un-armed Security Officer)
Kent Security Services
01.2014 - 01.2017
MBA - Business Administration And Management
Keiser University
Bachelor of Applied Science in Supervision & Management -
Broward College (North Campus)
Associates of Arts in Education -
Broward College (North Campus)
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