Valentin Blanco
Fort Worth
Summary
Dynamic leader with a proven track record in the service industry, enhancing customer satisfaction and repeat business through exceptional service and efficient operations. Skilled in multitasking, organization, and team leadership, adept at resolving customer complaints and improving front-of-house efficiency. Demonstrated ability to exceed performance expectations, fostering a positive workplace culture and driving significant improvements in service delivery.
Overview
11
11
years of professional experience
Work History
Bar Manager
Pinstripes
02.2024 - 01.2025
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Assistant Manager
Torchy's Tacos
01.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Service Manager
Mi Cocina
05.2014 - 11.2019
- Hired, trained and supervised team of service staff members to meet business goals.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Education
High School Diploma -
Macarthur High School
Irving, TX05-2006
Skills
- Customer service
- Positive attitude
- Team leadership
- Staff training and development
Timeline
Bar Manager
Pinstripes
02.2024 - 01.2025
Assistant Manager
Torchy's Tacos
01.2019 - 12.2022
Service Manager
Mi Cocina
05.2014 - 11.2019
High School Diploma -
Macarthur High School
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