Valentin Cruz
Server
Staten Island,NY
Summary
Dynamic and versatile hospitality professional with 23 years of extensive experience in the restaurant industry. Demonstrated proficiency across a wide range of roles including waiter, bus boy, bartender, bar back, and food runner, as well as diner experience. Known for delivering exceptional customer service, maintaining high standards of efficiency and cleanliness, and contributing to the success of diverse dining establishments. Proven ability to thrive in fast-paced environments while fostering positive team dynamics. Seeking to leverage comprehensive expertise to make a valuable contribution to a dynamic restaurant team.
Overview
23
23
years of professional experience
Work History
Server
River Dock Cafe
09.2023 - Current
- Arranged and prepared tables to enhance customer experiences and encourage repeat business.
- Upsold high-profit items to boost sales and profitability.
- Replenished food items, paper products, and canned goods to ensure well-stocked pantry during peak hours.
- Provided exceptional customer service by promptly attending to guests' needs and inquiries.
- Efficiently managed multiple tables, accurately taking orders and delivering food and beverages promptly.
- Demonstrated comprehensive knowledge of menu items, specials, and beverages to provide informed recommendations and upsell opportunities.
- Maintained cleanliness and organization in both dining area and behind bar.
- Collaborated with kitchen staff and bartenders to ensure seamless operations during peak hours.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for restaurant
Server
Westside Brewhouse
08.2014 - 03.2020
- Processed orders, bills, and complimentary items using POS system.
- Anticipated dining needs and provided attentive service to enhance customer satisfaction.
- Coordinated with host staff to optimize table turnover rates and minimize wait times for guests.
- Cultivated strong relationships with regular customers.
- Adhered to cash handling policies and ensured accurate transactions during payment processing.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Promoted excellent service to customers, resulting in increased referrals and walk-in business.
Server
El Encanto De Lola
02.2008 - 08.2014
- Managed orders, bills, and complimentary items using POS system.
- Upsold premium products to boost sales and meet daily targets.
- Promoted daily specials and limited-time offers to increase sales revenue.
- Prepared tables promptly to minimize wait times for customers.
- Coordinated with kitchen staff to ensure timely delivery of customer meals.
- Managed reservations and waitlists effectively to seat customers promptly.
- Maintained safe and sanitary environment by following health and safety protocols.
- Provided guidance on menu options and accommodated food allergy concerns.
- Handled high-volume order requests during peak hours while maintaining accurate order fulfillment.
- Resolved customer complaints promptly and professionally to uphold restaurant's reputation.
Server
Vegas Diner
08.2001 - 01.2008
- Brewed coffee and tea and maintained drink station cleanliness.
- Transported food, dishes, and utensils to designated tables.
- Monitored and replenished food and dry goods stock to ensure adequate supply levels.
- Processed customer orders and payments using POS system.
- Trained new employees on standard procedures and customer service protocols.
- Suggested additional items to boost sales and enhance customer experience by 10%.
- Assisted with food preparation and collaborated with team members to improve service efficiency.
- Conducted inventory checks to optimize stock levels and product availability.
- Greeted customers promptly and accurately recorded their orders.
- Processed customer payments accurately using cash register.
Skills
- Workflow Coordination
- Table Setting
- Time management abilities
- Guest Seating
- Problem-solving abilities
- Payment Processing
- Staff Training
- Materials Organization
- Multitasking and prioritization
- Supply Restocking
- Table Monitoring and Turnover
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- High Volume Dining
- Efficient service
- Customer Relations
- Task Prioritization
- Ability to Lift 30 Pounds
- POS system operations
- Beverage Preparation
- Inventory Management
- Order Management
- Wine Pairings
- Food safety understanding
- Effective Communication
- Suggestive Selling
- Cleaning and sanitizing
- Reservations Management
- Self Motivation
- Adaptability
- Bill computation
Timeline
Server
River Dock Cafe
09.2023 - Current
Server
Westside Brewhouse
08.2014 - 03.2020
Server
El Encanto De Lola
02.2008 - 08.2014
Server
Vegas Diner
08.2001 - 01.2008
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