Valentin Flores
Fircrest,WA
Summary
Versatile professional with a robust background spanning dockwork at Lynden Transport, IT support within the United States Air Force, and retail sales at TJ Max. Excelled in inventory organization and customer relationship building, demonstrating exceptional problem-solving skills and a commitment to efficiency. Certified in forklift operation and first aid, adept at enhancing operational workflows and customer satisfaction.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Dockworker
Lynden Transport
07.2024 - Current
- Prevented load shifting or damage by using bracing and strapping techniques.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected cargo for signs of damage or loss and recorded discrepancies to bill of ladings.
- Examined shipment contents and compared with records such as manifests, invoices or orders to verify accuracy.
IT Support Specialist
United States Air Force
02.2019 - 06.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed backup and recovery of data assets to safeguard system availability.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Sales Associate
TJ Max
05.2017 - 05.2018
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Curtis Senior High School
University Place, WA04-2017
Skills
- Inventory organization
- Shipping and receiving
- Product verification
- Freight loading
- Forklift certified by Lynden Transport up to 20,000 pounds
- First aid and CPR
Timeline
Dockworker
Lynden Transport
07.2024 - Current
IT Support Specialist
United States Air Force
02.2019 - 06.2024
Sales Associate
TJ Max
05.2017 - 05.2018
High School Diploma -
Curtis Senior High School
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