Valentin Flores
Fircrest
Summary
I am a dynamic and results-oriented professional with extensive experience in IT and logistics, notably with the United States Air Force. I've excelled in roles requiring organizational skills and software deployment management, significantly enhancing operational efficiency. Proven track record in leading high-stakes projects and delivering exceptional helpdesk services, demonstrating both technical proficiency and exceptional problem-solving capabilities.
I'm offering strong physical stamina and a commitment to safety and teamwork, eager to learn and grow in dynamic warehouse environment. I bring an ability to quickly grasp new tasks and handle equipment with care and precision. I am no stranger to working outdoors and in harsh conditions
Overview
7
7
years of professional experience
Work History
Dock Worker
Lynden Transport
07.2024 - Current
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Expedited shipment processing by accurately documenting cargo details, including weight, dimensions, and potential hazards.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
IT Technician
United States Air Force
06.2018 - 06.2024
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provisioned mobile phones for high level officials across the company to allow access to email and other job essential services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Participated in multiple company wide tech refreshes, imaging and replacing hundreds of Desktops, Laptops, phones and printers
- Help with the company wide transfer from on-board storage to cloud based storage
- Created guides for how to troubleshoot common issues to be used as training or walk-throughs for customers or employees.
- Worked closely with other offices to help resolve customer issues and complaints not solvable by our office alone.
IT Help Desk Agent
United States Air Force
01.2021 - 08.2022
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Logged and serviced multiple systems that were apart of data leaks and cleaned them of any compromising data, while also informing their leadership of the incidents
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Program Manager of Local Registration Authority
United States Air Force
10.2021 - 07.2022
- Interacted with customers and clients to identify business needs and requirements.
- Created encryption keys for personnel to access restricted networks and ensuring said personnel had been vetted at the appropriate level.
- Sole member of the project for 8 months due to a lack of available employees.
- Worked on 24h call seven days a week.
- Worked with a state-side office while being overseas to acquire needed materials and send back old material to be processed and recycled.
- Logged all company materials in offices inventory for easy customer recall and tracking.
- Trained other offices in other locations across the UK to ensure capable employees for the entire UK branch.
Education
High School Diploma -
Curtis Senior High School
University Place04.2017
Skills
- Data Retention
- Software Deployment Management
- Helpdesk Services
- Printers and Peripherals
- Organizational skills
- Forklift usage up to 20,000 pounds
Timeline
Dock Worker
Lynden Transport
07.2024 - Current
Program Manager of Local Registration Authority
United States Air Force
10.2021 - 07.2022
IT Help Desk Agent
United States Air Force
01.2021 - 08.2022
IT Technician
United States Air Force
06.2018 - 06.2024
High School Diploma -
Curtis Senior High School
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