Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Valentin Grieco Carrizo

WOODLYN,Pennsylvania

Overview

6
6
years of professional experience

Work History

Senior Service Support Specialist

Evolution Gaming
Philadelphia, Pennsylvania
03.2023 - Current
  • Conducted system tests, identified problems, and implemented solutions.
  • Troubleshot complex technical issues relating to hardware and software malfunctions.
  • Collaborated with other departments to resolve escalated customer issues.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained up-to-date knowledge of company products, services, and policies.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Led on- and off-site customer support teams across multiple time zones.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Construction Assistant

Blue Light LLC
Philadelphia, Pennsylvania
05.2021 - 02.2023
  • Organized and cleaned work area and tools.
  • Transported supplies to work sites, removed from trucks and organized for crew use.
  • Assisted with plumbing, electrical, and general construction.
  • Worked with installing pipes, electricity, drywall, demolition, and repairs.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Positioned, aligned or sealed concrete wall sections or pipes.
  • Removed damaged materials and prepared surfaces for optimal installations.
  • Assisted with the installation of drywall and other building materials.
  • Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Mail Carrier

Post Office USPS
Morristown, NJ
11.2021 - 01.2022
  • Conducted regular check-ins with supervisors throughout the day.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Delivered various types of mail on routes according to strict timelines.
  • Updated daily delivery logs to record number of deliveries made.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Informed customers of package arrival or delays when necessary.
  • Responded to customer inquiries regarding postal services and products.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Performed regular maintenance checks on assigned vehicle.
  • Provided friendly customer service at all times while delivering mail.

Veterinary Assistant

World of Animals Veterinary Hospital
Philadelphia, PA
08.2019 - 09.2021
  • Dispensed medications orally or topically as directed by veterinarian.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Ordered medication refills when needed.
  • Advised clients on animal care, nutrition and behavior problems.
  • Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Released patients to owners with care directions from veterinary staff.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Trained new veterinary staff on office procedures and requirements.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.

Education

High school diploma -

Roman Catholic High School
Philadelphia, PA
06.2018

Skills

  • Technical troubleshooting
  • Organizational skills
  • Customer service
  • Bilingual
  • Customer support
  • Time management
  • Decision-making
  • Excellent communication
  • Problem-solving abilities
  • Reliability

Languages

  • English, Fluent
  • Spanish, Fluent

Accomplishments

  • Scholarship for Middle school and High school
  • Honors program for Middle school and High school
  • Renovated our whole basement just me and my brother.

Timeline

Senior Service Support Specialist

Evolution Gaming
03.2023 - Current

Mail Carrier

Post Office USPS
11.2021 - 01.2022

Construction Assistant

Blue Light LLC
05.2021 - 02.2023

Veterinary Assistant

World of Animals Veterinary Hospital
08.2019 - 09.2021

High school diploma -

Roman Catholic High School

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Valentin Grieco Carrizo