Valentin Ivanciu
Hallandale Beach
Summary
Dedicated and customer-focused professional with extensive experience in customer service, team management, and operational efficiency. Strong background in both fast-paced hospitality and fitness industries. Passionate about health and wellness, with hands-on experience managing gym operations and assisting members. Fluent in English, French, Spanish, and Romanian, allowing me to effectively communicate with a diverse clientele and ensure exceptional service. Currently in the process of obtaining NASM certification to further enhance my expertise in personal training and fitness coaching.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Gee Gym
03.2024 - Current
- Oversee daily gym operations, ensuring a clean, organized, and welcoming environment for members
- Sign up new clients and assist with membership inquiries, renewals, and cancellations
- Manage financial transactions, including processing payments and handling membership fees
- Send out payment reminders and promotional emails using gym management software
- Contribute to gym marketing efforts by creating blog posts and engaging with members online
- Developed and maintained relationships with customers, coaches, suppliers through account development.
Cashier
Burgers and Shakes Hollywood
07.2021 - Current
- 3+ years of experience providing excellent customer service in a high-paced environment
- Accurately process transactions using POS systems, handling cash, credit, and debit payments
- Adaptable to long shifts and demanding workloads, working efficiently under pressure
- Collaborate with team members to ensure smooth service and a positive customer experience
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
South Broward High School
Skills
- Strong customer service & communication skills
- Experienced in cash handling & POS systems
- Team-oriented & adaptable to fast-paced environments
- Knowledgeable in gym operations & client relations
- Passionate about health, fitness, and personal training
- Task delegation
- Policy and procedure development
Accomplishments
- High Sales Performance: Collaborated with the team at Burgers & Shakes to consistently achieve strong sales while maintaining store policies and excellent customer service.
- Gym Membership Growth: Successfully drive weekly membership sign-ups at Gee Gym by providing outstanding service and maintaining a welcoming environment.
- Operational Efficiency: Ensure smooth facility operations at Gee Gym by managing memberships, troubleshooting issues, and maintaining a well-organized space. Assisted in resolving POS system errors and training new employees at Burgers & Shakes.
- Multilingual Communication: Fluent in English, French, Spanish, and Romanian, allowing me to assist a diverse clientele, eliminate language barriers, and enhance customer satisfaction.
Certification
NASM Certified Personal Trainer, In Progress, Completed coursework, pending exam.
Timeline
Manager
Gee Gym
03.2024 - Current
Cashier
Burgers and Shakes Hollywood
07.2021 - Current
High School Diploma -
South Broward High School
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