Valentin Joshua
Morristown,NJ
Summary
Dynamic leader with a proven track at enhancing store operations and customer satisfaction. Skilled in inventory management and team motivation, I significantly reduced staff turnover and boosted sales through strategic planning and excellent customer service. Expert in retail inventory management and fostering positive customer relations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
Work History
Store Manager
Anna Management
01.2023 - Current
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Sales Associate
Momentum Solar
04.2017 - 06.2019
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built relationships with customers to encourage repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Agent
Ray Catena Auto Group
10.2015 - 04.2017
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
Assistant Sales Manager
Wireless Advocates
06.2013 - 03.2015
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma - Language Arts
John F. Kennedy Memorial Highschool
Iselin, NJ06.2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Supervision
- Staff Management
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation And Reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order Management
- Sales Strategies
- Team Development
- Retail Sales Techniques
- Product Merchandising
- Payroll Management
- Sales professional
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
- Operational Efficiency
- Inventory Oversight
- Loss Prevention Procedures
- Retail Merchandise Quality Standards
- Sales Analysis
- Performance Reviews
- Maximizing profitability
- Flexible Schedule
- Sales Promotions
- Leading Staff Meetings
- Merchandise planning
- Delegating Work
- Marketing and Promotions
- Competitor Monitoring
- Employee Terminations
- Talent Recruitment
- Culture development
- Hourly shift management
- Promotional planning
- Employee supervision and motivation
- Shift checklists
- Budgeting and cost control
- Hospitality and accommodation
Timeline
Store Manager
Anna Management
01.2023 - Current
Sales Associate
Momentum Solar
04.2017 - 06.2019
Sales Agent
Ray Catena Auto Group
10.2015 - 04.2017
Assistant Sales Manager
Wireless Advocates
06.2013 - 03.2015
High School Diploma - Language Arts
John F. Kennedy Memorial Highschool
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