Valentin Polanco
New York,New York
Summary
Dynamic and team-oriented Home Care Worker, with over 9 years experience in the field. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
10
10
years of professional experience
Work History
CDPAP Coordinator
Preferred Home Care of New York City
01.2021 - 03.2024
- -Clear Dashboard and and prebilling for payroll purposes. -Make monthly follow up calls to ensure patient care is going well. -Assist PA with any issues regarding payroll, timesheets, and Human resources. -Make sure Authorizations are up to date and master-week is updated as needed. -Assist with onboarding when hiring new PA, once hired provide all of information on how to clock in/out and go over the rules and regulations. -Confirm attendance with patient when no clock in/out where entered. -Notify contract of any changes or when patient is going away for more then 30 days.
CDPAP Liaison
Amazing Home Care
11.2018 - 12.2021
- -Assist with PA (personal Assistant) hiring for patients enrolling with the agency. -Gather all of PA documentation before submitting it to HR for Approval. -Assist patient or relative with any questions regarding the CDPAP program. -Assist with backup hiring,when cases went over the limit hours (OT). -Request Payrate increase to Upper management when needed. -Document all hiring process into CRM, and set tasks for follow up if needed. -Notify insurance once PA were hired so that Aurothization can be faxed over to start/resume case.
Staffing Coordinator
Elite Home Care
11.2016 - 11.2018
- -Immeadiately assist with providing replacement aide, when any permanent aide was unable to make it to case. -Coordinate communication between patient, family members, medical staff, insurances. -Document on every incident or complaint reported by patient or home health aides at all times. -Assist with updating Master-week when adding a new permanet aide
- Notify patient of any replacement being sent to their homes at all times. -Clear dashboard or link calls for Payroll purposes
- Also confirm with patient if aide worked when there is no clock in shown on system. -Fax over communication to insurance reporting any issues, conflicts or request from patient/HHA/Family.
HHA, Receptionist, Care Coordinator
Premier Home Care Services
10.2013 - 11.2016
- -Provide Home Care service for patients, cover replacement when needed. -Answer calls and direct them to the correct department or extension. -Provide customer service when needed, assist front desk with any coverage. -Provide in full detail of any incident with a patient when needed/requested. -Keep log of all open cases and make sure coverage was done in a timely manner. -Maintain records of patient care, conditions, progress, or problems in case needed to report/discuss with a nurse or case manager.
Education
Literature Arts -
Brandeis High School at Manhattan NY
06.2001
Skills
- Detail Oriented
- Bilingual
- Team Player
- HHA
- CDPAP
- Care Coordinator
- Customer Service
- Staffing coordinator
- CDPAP Coordinator
Timeline
CDPAP Coordinator
Preferred Home Care of New York City
01.2021 - 03.2024
CDPAP Liaison
Amazing Home Care
11.2018 - 12.2021
Staffing Coordinator
Elite Home Care
11.2016 - 11.2018
HHA, Receptionist, Care Coordinator
Premier Home Care Services
10.2013 - 11.2016
Literature Arts -
Brandeis High School at Manhattan NY
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